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Leadership – The Three Cs

The British Army has been providing courses on leadership development at Sandhurst since 1812 when it was recognised that leading men into battle required more than just an arist… Read more
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Leadership – Developing Self-Awareness

Leadership can be simply defined as “motivating a group of people to act towards achieving a common goal.” What this means in practice and what it takes to be a “good” leade… Read more
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Financial Services: Developing Quality Relationships With Your Intermediaries

“To manage great relationships, we need great people” Much of the UK insurance and wealth management industry is reliant on a distribution model centred on the key role of bro… Read more
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Talking Trust for IBM’s Latest thinkLeaders Podcast

As part of my role as an IBM Futurist, I was asked to feature as a guest for the thinkLeaders Podcast, recorded from the IBM Think 2019 Conference in San Francisco. In the podcast enti… Read more
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Leadership – Optimistic Paranoia

Some years ago, I heard a radio interview with the chairman of a large technology company.  He was asked what key traits he looked for in his board. He summarised his answer as “op… Read more
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Customer Attuned Delivers Real Value for Trusted Partners Deep-Insight

February is a busy month for us as we are in the final delivery stage of two key projects with our partners at Deep-Insight. These projects demonstrate the real value in working with… Read more
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Leadership – Asking the Right Questions

“Management is about answers. Leadership is about questions.” There have been many acres of newsprint dedicated to defining the difference between management and leaders… Read more
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Thoughts from Dimension Data’s CX Benchmarking Report Roundtable

This January, top industry leaders joined together to discuss Dimension Data’s recent 2019 Customer Experience Benchmarking Report. As a recognised CX influencer, I wa… Read more
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How Attuned are Customer/Supplier Business Relationships in the Outsourced Services Market?

The global outsourced services market is a significant component of the B2B sector, accounting for tens of billions of revenues each year. In essence, outsourcing is the p… Read more
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Providing Leadership Through Change & Uncertainty – 28th March, Edinburgh

Join the Customer Attuned team for our Providing Leadership Through Change & Uncertainty event, featuring real case studies, success stories and ideas from top industry le… Read more