January 2019 - Customer Attuned

3 Reasons Why Retail Needs AI to Stay Competitive and Joined-Up

January 31, 2019/in Business Capabilities /by Peter Lavers

How can AI help the retail sector as it goes through more upheaval in three key aspects of the way it goes to market and operates? The retail sector is under much scrutiny at the moment… Read more

3 vital B2B findings from Dimension Data’s 2019 CX Report

January 29, 2019/in Business Capabilities /by Peter Lavers

CX expert Peter Lavers deep-dives Dimension Data’s 2019 Global Customer Experience Benchmarking Report to explore three key subjects that are vital for every B2B compan… Read more

2019 – The Growth of Trust as a Core B2B Relationship Driver

January 25, 2019/in Embedded Trust /by Dr Mark Hollyoake

“Leadership trust is driven by positive intentions translated and communicated effectively to the people that turn them into reality. The effect and experience is of mutual va… Read more

From Detailing to Value-Based Outcomes…The New World of Primary Healthcare.

January 15, 2019/in Business Capabilities /by Dr Mark Hollyoake

Have you noticed how the future seems to have already arrived in primary healthcare? As suppliers into primary healthcare, two key areas are emerging: Economic-focused decisio… Read more

What Will Your Customer Relationship Quality Be In 2019?

January 11, 2019/in Customer Management /by Peter Lavers

Amongst all the predictions and forecasts that you’ll read as we enter 2019, here’s one that I’m 100% certain will be spot-on for B2B companies this year: The quality of your custom… Read more

Build a Better Customer Experience – Tips from CX Experts

January 10, 2019/in Business Capabilities /by Peter Lavers

Peter Lavers contributes to a new e-book from Panviva: Build a Better Customer Experience – Tips from 10 CX Industry Experts! 10 leading influencers and innovators in the… Read more

2019 – Crystal Ball Time

January 7, 2019/in Customer Centricity /by Dr Mark Hollyoake

It’s that time of year again for us to look ahead and try to make sense of the challenges ahead. Despite the political and world turmoil, business continued to tick along in 2018, alb… Read more

Think 2019

January 6, 2019/in Customer Centricity /by Dr Mark Hollyoake

We are delighted to announce that Customer Attuned director Peter Lavers will be attending IBM’s showcase global conference Think 2019 in San Francisco in February. Peter will b… Read more