Have you noticed how the future seems to have already arrived in primary healthcare? As suppliers into primary healthcare, two key areas are emerging:
Economic-focused decisio… Read more
It’s that time of year again for us to look ahead and try to make sense of the challenges ahead.
Despite the political and world turmoil, business continued to tick along in 2018, a… Read more
We are delighted to announce that Customer Attuned director Peter Lavers will be attending IBM’s showcase global conference Think 2019 in San Francisco in February. Peter wil… Read more
Faced with home market uncertainty, businesses are looking beyond Europe for growth with 10% saying they have never been more determined to develop their export business.
In our… Read more
Using your Relationship Experience to Build Trust
A lot has been written about how the relationship experience creates competitive advantage in an increasingly commoditising… Read more
Customer Attuned Director Peter Lavers has again been named as one of the world’s top customer service influencers.
He has been featured on Fit Small Business’s Top Customer… Read more
Our new book is out! It’s only taken three years to write…..
MANAGING AND DEVELOPING YOUR DISTRIBUTOR RELATIONSHIP
Are you considering using distributors, or unsu… Read more
One of our great days with the team at Nomad Foods Europe; many thanks in particular to our colleague Paul Weston and his assistance in creating a tool to assist with market mapping … Read more
Like our personal world, business to business can also be surrounded by fake news, false claims, unethical behaviours and self interest. Never has there bee… Read more
Trust is the buzzword of the moment in Business to Business, the new elixir that clinches contracts, opens doors and pushes up profits without requiring resources or investment;… Read more
Building Better B2B Relationships
Thoughts from Dimension Data’s CX Benchmarking Report RoundtableFebruary 19, 2019 - 11:58 am
How Attuned are Customer/Supplier Business Relationships in the Outsourced Services Market?February 5, 2019 - 4:35 pm
Providing Leadership Through Change & Uncertainty – 28th March, EdinburghFebruary 1, 2019 - 4:19 pm