Business Capabilities Insights

Improved business capabilities are critical to organisational performance and survival. Read the views, experiences and discussion points from our experts.

Continuity, Recovery, Re-engineering

Continuity, Recovery, Re-engineering are common words used in the context of businesses that have been affected in varying degrees by the virus and government measures across t… Read more

Online Panel Discussion: Providing Leadership through Change and Uncertainty

Providing Leadership Through Change & Uncertainty Online Panel Discussion In the wake of the Coronavirus impacting businesses across the globe, organisations are facing… Read more

Navigating through turbulent Seas

“Leadership trust is driven by positive intentions that are translated, communicated and demonstrated to the people that turn them into reality. The resulting enablement and c… Read more

How to deliver ‘human’ CX in a digital future

Peter Lavers, Director, Customer Attuned, latest blog is featured in MyCustomer.Com “How to deliver ‘human’ CX in a digital future”     Re… Read more

Getting Agile really working outside of IT requires culture change

The term Agile Working is being used within more & more businesses. Although loosely defined, it generally refers to a more flexible and pacey way of working. In this post, I sh… Read more

Customer Experience: Digital or Human?

Delivering a ‘human’ customer experience in a future that’s increasingly ‘digital’. Reading the SAS / Futurum “Experience 2030” report about how “consumers don’t just use digi… Read more

The need for analysts to have improved commercial awareness

I have mentioned before that analysts benefit from stronger commercial awareness. But what do I mean by this term? The easiest way to explain is to set it in context. A lack of commer… Read more