Webinar on March 10: Using a Systemic Process to Unlock Value for Your Customers

“Customer power is shifting, and the trajectory is dynamic. Buoyed by enhanced consumer choice and a proliferated omni-channel environment, the growing challenge call… Read more

B2B Thought Leadership Shared at Loughborough and Edinburgh Napier Universities

Customer Attuned continues to develop and share thought leadership on B2B Customer Management. Last week, Mark Hollyaoke was a guest speaker at the Loughborough and Edinburgh N… Read more

Peter Lavers listed on Vcare’s Top 50 Customer Care Influencers list

We’re delighted to announce that Customer Attuned’s Head of Relationship Quality, Peter Lavers, has again been recognised as a leading influencer in the field of Customer c… Read more

In the news…International Journal of Sales Transformation features the B2B “Golden Threads” Strategic Priorities

Read how B2B industries scored their strategic priorities for 2018 (which means starting critical changes now!) in the results from the Golden Threads Research, as featured in t… Read more

In the news… What Strategic Priorities B2B Companies want to reach by 2018

Featured in the December 2015 issue of Customer Experience Magazine… Peter Lavers discusses the Strategic Priorities B2B Companies want to reach by 2018. Click on the ima… Read more

Strategic Priorities of B2B Customer Management – Results Issued

Can businesses have both acquisition and retention dominant in their corporate DNA? Customer Attuned and its partners carried out an international research study over the summ… Read more

Prof Merlin Stone wins Lifetime Achievement award!

Congratulations Merlin on winning The Professor Derek Holder Lifetime Achievement award! To read Merlin’s interview, click on the article and turn to page 6. And to see th… Read more

Take the Golden Threads Survey!

Customer Attuned are delighted to announce a global research exercise that will examine the strategic priorities of B2B companies across industries and geographies. Everyone… Read more

Peter Lavers voted SAPs Top 60 Influencer

When it comes to customer experience, there are some thought leaders who are making big strides and providing thought-provoking insights and ideas. To help you get an edge and lea… Read more

Insurance Expert Alan Thompson Joins Customer Attuned as Director

Alan brings an exceptional blend of Customer Management (CM) expertise combined with in-depth knowledge of the insurance industry developed over more than 25 years of working i… Read more