Customer Centricity Archives - Customer Attuned

Customer Centricity, Customer Experience Improvement, Customer Management, Customer Relationship Strategy, Event Speakers, News

Thoughts from Dimension Data’s CX Benchmarking Report Roundtable

This January, top industry leaders joined together to discuss Dimension Data’s recent 2019 Customer Experience Benchmarking Report. As a recognised CX influencer, I wa… Read more

February 19, 2019/0 Comments/by Peter Lavers

Blog, CRM, Customer Centricity, Customer Information Planning, Customer Management, Customer Management Systems, Customer Value Management, Digital, Marketing

3 Reasons Why Retail Needs AI to Stay Competitive and Joined-Up

How can AI help the retail sector as it goes through more upheaval in three key aspects of the way it goes to market and operates? The retail sector is under much scrutiny at the moment… Read more

January 31, 2019/0 Comments/by Peter Lavers

Blog, CRM, Customer Centricity, Customer Experience Improvement, Customer Management, Customer Relationship Strategy, Strategy

3 vital B2B findings from Dimension Data’s 2019 CX Report

CX expert Peter Lavers deep-dives Dimension Data’s 2019 Global Customer Experience Benchmarking Report to explore three key subjects that are vital for every B2B compan… Read more

January 29, 2019/0 Comments/by Peter Lavers

B2B Trust, Blog, CRM, CRQ Assessment, CRQ NPS, Customer Centricity, Customer Experience Improvement, Customer Journey Mapping, Customer Management, Customer Management Systems, Customer Proposition Development, Customer Relationship Strategy, Customer Value Management, News, Planning, Relationship Quality, Trust

What Will Your Customer Relationship Quality Be In 2019?

Amongst all the predictions and forecasts that you’ll read as we enter 2019, here’s one that I’m 100% certain will be spot-on for B2B companies this year: The quality of your… Read more

January 11, 2019/0 Comments/by Peter Lavers

CRM, Customer Centricity, Customer Experience Improvement, Customer Management, Digital, Marketing, News, Strategy

Build a Better Customer Experience – Tips from CX Experts

Peter Lavers contributes to a new e-book from Panviva: Build a Better Customer Experience – Tips from 10 CX Industry Experts! 10 leading influencers and innovators in th… Read more

January 10, 2019/0 Comments/by Peter Lavers

Blog, Customer Centricity, News, Planning, Strategy

2019 – Crystal Ball Time

It’s that time of year again for us to look ahead and try to make sense of the challenges ahead. Despite the political and world turmoil, business continued to tick along in 2018, a… Read more

January 7, 2019/0 Comments/by Mark Hollyoake

CRM, Customer Centricity, Customer Information Planning, Customer Management, Customer Management Systems, Customer Value Management, Digital, News, Relationship Quality, Strategy

Think 2019

We are delighted to announce that Customer Attuned director Peter Lavers will be attending IBM’s showcase global conference Think 2019 in San Francisco in February. Peter wil… Read more

January 6, 2019/0 Comments/by Mark Hollyoake

Blog, Building Trust into your Customer Plans, CRM, Customer Centricity, Customer Information Planning, Customer Value Management, Distributor / Intermediary Management, Distributor Management, Distributor Management & Development, Marketing

It must be Christmas – receive a free copy of Managing Distributors as Partners

Faced with home market uncertainty, businesses are looking beyond Europe for growth with 10% saying they have never been more determined to develop their export business. In our… Read more

December 20, 2018/0 Comments/by Mark Hollyoake

Blog, Building Trust into your Customer Plans, CRM, Customer Centricity, Customer Information Planning, Customer Management Systems, Customer Value Management, Marketing

What is the customer reaction to GDPR telling us about our data culture?

I am delighted to be recognised by SAS as an influencer in the realms of Customer Experience, value analytics and CRM. In my collaborative role with them I have been reading the resu… Read more

October 26, 2018/0 Comments/by Peter Lavers

B2B Customer Management, CRM, Customer Centricity, Customer Management, Marketing, News, Relationship Quality, Strategy

Peter Lavers named as a Top Customer Service Influencer

Customer Attuned Director Peter Lavers has again been named as one of the world’s top customer service influencers. He has been featured on Fit Small Business’s Top Customer… Read more

September 6, 2018/0 Comments/by Mark Hollyoake