Customer Attuned Director named as a Customer Experience Influencer to follow

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We are delighted to announce that Customer Attuned Director, Peter Lavers, has been recognised by Capterra Inc. as one of nine Customer Experience Influencers to follow. Peter is the only UK-based consultant on the list, and is particularly recognised for his B2B experience and as an IBM Futurist.

You can see the full list at: http://blog.capterra.com/9-customer-experience-influencers-to-start-following-now/

Peter is an expert in CRM and customer experience management, and in addition to this recognition by Capterra, he is is also recognised as a top influencer in the subject by Satmetrix Top 50, SAP Top 60 and CustomerGauge Top 20 Customer Experience Influencers; Vcare Top 50 Customer Care Influencers; Huffington Post Top 100 Customer Service Professionals; and MindTouch Top 50 Customer Success Influencers.

You can follow Peter on Twitter at:  @peterlavers

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Alan Thompson

Alan brings an exceptional blend of Customer Management expertise combined with in-depth knowledge of the insurance industry developed over more than 25 years of working in strategy, marketing, CM and technical development roles.

Whilst at RSA Insurance Group, Alan held both global and UK business roles. At a global level, he was instrumental in bringing a consistent approach to CM for the business - initially leading a worldwide roll-out of a CM capability framework supported by locally delivered CM training and implementation activities in Customer Value analysis, proposition development and customer journey mapping to businesses in Asia, Canada, Europe and the USA.

Latest posts by Alan Thompson (see all)

• Customer Management In a World Of Intermediaries and Brokers — “Do You Understand How It Works?” - June 13, 2019
• Resilience During Times of Change - June 3, 2019
• Turning Business Intention Into Reality - May 10, 2019