Customer Management looks different for a lot of companies, for one company Customer Experience is the priority, for another it’s about Building Trust, or it could be refr… Read more
https://customerattuned.com/wp-content/uploads/2022/06/Blog-round-up.png20001414Paul Cranstonhttp://customerattuned.com/wp-content/uploads/2022/08/logo-1.svgPaul Cranston2022-06-15 17:15:092022-06-22 12:31:08Is your company Customer Attuned?
In the insurance and wider financial services sector, the concept of customer value is growing in profile all the time. This has come about mainly, though not exclusively, as a res… Read more
https://customerattuned.com/wp-content/uploads/2022/09/Manage-customer-value-.png12602240Ellie Lukhttp://customerattuned.com/wp-content/uploads/2022/08/logo-1.svgEllie Luk2022-05-06 13:18:312022-09-02 09:57:41How well do you manage customer value?
No going back to the old way of managing customers and partners
Let’s face it, there is no going back to the old way we are used to in how we manage our customers and partners – the… Read more
https://customerattuned.com/wp-content/uploads/2022/03/No-going-back-1.png12602240Alan Thompsonhttp://customerattuned.com/wp-content/uploads/2022/08/logo-1.svgAlan Thompson2022-03-25 10:24:182022-06-23 10:22:39No going back to the old way of managing customers and partners
Customer charters can play a key role in manifesting your wider brand promise into concrete standards and commitments that you are happy for your customers to judge you by.
In hund… Read more
https://customerattuned.com/wp-content/uploads/2022/02/Customer-Charter-e1644495109153.jpg281500Peter Lavershttp://customerattuned.com/wp-content/uploads/2022/08/logo-1.svgPeter Lavers2022-02-10 11:51:022023-06-21 09:07:09Six lenses of best practice for Customer Charter development
The Journal of International Sales Transformation, reached out to Dr Mark Hollyoake, to give his views on “Selling in a Pandemic” in their latest Special Report on &… Read more
http://customerattuned.com/wp-content/uploads/2022/08/logo-1.svg00Ellie Lukhttp://customerattuned.com/wp-content/uploads/2022/08/logo-1.svgEllie Luk2021-12-01 12:14:212022-06-23 11:13:00In the press: Dr Mark Hollyoake on Selling in a Pandemic
Dr Mark Hollyoake gives an overview to ‘Selling in a Pandemic’ in the latest issue of the International Journal of Sales Transformation.
To read the full issue ̵… Read more
https://customerattuned.com/wp-content/uploads/2021/12/Screenshot-2021-12-01-at-11.48.55.png14441026Ellie Lukhttp://customerattuned.com/wp-content/uploads/2022/08/logo-1.svgEllie Luk2021-12-01 12:01:482022-06-22 12:58:52Emerging from the Pandemic – Journal of Sales Transformation
Welcome to the November issue of newszine: The Impact of Hybrid Working on How we Manage and Build Customer Relationships
Hybrid working is something that a lot of people have alwa… Read more
https://customerattuned.com/wp-content/uploads/2021/11/Newszine-Cover-Impact-of-Hyrid-working-on-customer-relationships.png20001414Ellie Lukhttp://customerattuned.com/wp-content/uploads/2022/08/logo-1.svgEllie Luk2021-11-22 13:54:122022-06-23 10:38:57The Impact of Hybrid Working on How we Manage and Build Customer Relationships – Nov 2021 Newszine
The Trust Dividend by Dr Mark Hollyoake, featured in The International Journal of Sales Transformation.
October 2021
To read the full article, click here
The strategic implicat… Read more
https://customerattuned.com/wp-content/uploads/2021/10/Journal-of-Sales-Transformation-Cover.png15861134Ellie Lukhttp://customerattuned.com/wp-content/uploads/2022/08/logo-1.svgEllie Luk2021-10-07 14:30:042022-06-23 10:26:03The Trust Dividend – by Dr Mark Hollyoake – Press Feature
Managing the resilience of your teams is still a key item on the agenda for the new hybrid style of working, as teams start to come back to the office.
Last year, as we all went into lock… Read more
https://customerattuned.com/wp-content/uploads/2021/10/Managing-your-Teams-Resilience-For-Leaders.jpeg7201280Ellie Lukhttp://customerattuned.com/wp-content/uploads/2022/08/logo-1.svgEllie Luk2021-10-05 10:38:172022-06-22 11:57:57Managing your Teams Resilience For Leaders
In this episode, Dr Mark Hollyoake asks Dr Jeremy Noad, from The International Journal of Sales Transformation, what the role of sales looks like coming out of lockdown and as CEO&… Read more
https://customerattuned.com/wp-content/uploads/2021/07/Dr-Marks-Virtual-Tea-Time-Chat-with-Dr-Jeremy-Noad.jpeg7201280Ellie Lukhttp://customerattuned.com/wp-content/uploads/2022/08/logo-1.svgEllie Luk2021-07-21 11:52:002022-06-22 11:57:57Dr Mark’s Virtual Tea Time Chat with Dr Jeremy Noad