Tag Archive for: B2B Customer Management

Customer Centricity in the Food service supply chain
Gary Lunt

How do you identify Customer Centricity in the Foodservice Supply Chain?

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How do you identify Customer Centricity in the Foodservice Supply Chain?   When you go to a restaurant, café, bar or a pub you tend to expect that everything is available – we al… Read more
Peter Lavers

SAS Global Forum

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The SAS Global Forum is an event that brings together the most curious minds in analytics and data science. It is a must for anybody interested in being more insight-led as a busines… Read more
What do you call a FCMG Consultant?
Gary Lunt

What do you call a FMCG Consultant? Trouble-shooter, Problem Solver and Magician!

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What do you call a FMCG Consultant? Trouble-shooter, Problem Solver and Magician! Over the last few years and working with the team here at Customer Attuned with our clients, I hav… Read more
A year in lockdown supporting our customers
Gary Lunt

A Year in Lockdown Supporting our Customers

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A year in lockdown supporting our customers Looking back at the last 12 months, it’s easy to focus on the negative news and forget the positives that came out of going into lockdown.… Read more
What is your customer relationship purpose?
Dr Mark Hollyoake

What is your Customer Relationship Purpose? B2B Trust Series Part 1

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What is your Customer Relationship Purpose? How many of us have actually taken the time to ask ourselves this question and then tried to answer it? And having thought it through, ha… Read more
Building Trust in the Supply Chain
Gary Lunt

Building Trust in the Supply Chain

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How do you go about building trust in the supply chain? Working with independent food and beverage wholesalers during the pandemic has been a real rollercoaster ride as the econom… Read more
Developing People in a Digital World
Ellie Luk

Developing People in a Digital World – read the panel summary and watch it again

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“There is no doubt that the future of people development strategies will be impacted by the forced changes companies have had to adopt to retain a focus on capability development o… Read more
Ellie Luk

Developing People in a Digital World – Panel Discussion Summary

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“There is no doubt that the future of people development strategies will be impacted by the forced changes companies have had to adopt to retain a focus on capability development o… Read more
Peter Lavers

Why treating customers fairly should be a top priority

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As an independent customer experience expert on the SAS Collaborators Programme, I’m delighted to have my new blog “Why treating customers fairly should be a top pr… Read more
Ellie Luk

Peter Lavers Voted as top CX Professional

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We’re happy to report that our founding director Peter Lavers has been voted by the readers of the UK’s Customer Experience (CX) Magazine as one of the top 50 CX Profes… Read more