We’re delighted to report that a quote from our director Peter Lavers has been included in Salesforce‘s #SalesforceGratitude campaign.
The question was “T… Read more
Timing always seems to be an issue with new voice of the customer (VoC) surveys, capability building, and customer experience (CX) improvement programmes.
I often hear “l… Read more
https://customerattuned.com/wp-content/uploads/2020/12/Delay.jpg9551131Peter Lavershttp://customerattuned.com/wp-content/uploads/2022/08/logo-1.svgPeter Lavers2020-12-01 12:10:282023-06-21 09:09:02Are there any good reasons for delaying a CX listening or improvement programme?
There is widespread agreement that the New Normal will look very different to the old normal, and to get through it’s going to take leaders who champion new insight-led ways… Read more
https://customerattuned.com/wp-content/uploads/2020/07/Panel-summary-blog-header-1.png12602240Peter Lavershttp://customerattuned.com/wp-content/uploads/2022/08/logo-1.svgPeter Lavers2020-07-23 09:27:082022-06-23 12:17:54Adapting to New Normal Customer Behaviour Panel Discussion Summary
As an insurance broker, your role is to understand my insurance needs and find the best match to the market to meet those needs. Given there are so many direct providers, onli… Read more
https://customerattuned.com/wp-content/uploads/2019/06/shutterstock_694253248-2.jpg469704Dr Mark Hollyoakehttp://customerattuned.com/wp-content/uploads/2022/08/logo-1.svgDr Mark Hollyoake2020-06-16 17:05:502022-06-23 10:28:00Losing the opportunity to add value could also lose you trust and the business.
As part of our ongoing engagement with one of our clients, Bupa, we have recently designed and delivered a new virtual classroom session to members of the UK Insurance Account Mana… Read more
https://customerattuned.com/wp-content/uploads/2020/05/670887766.jpg4301300Alan Thompsonhttp://customerattuned.com/wp-content/uploads/2022/08/logo-1.svgAlan Thompson2020-05-19 10:45:472022-06-23 12:20:15Supporting our clients in a virtual world
Most companies are facing their biggest challenges of peacetime history as we navigate through the Coronavirus pandemic.
Some won’t make it.
Falling sales and profits?
Many are… Read more
https://customerattuned.com/wp-content/uploads/2020/05/Sales_Profits.jpg6571300Peter Lavershttp://customerattuned.com/wp-content/uploads/2022/08/logo-1.svgPeter Lavers2020-05-11 06:30:022023-06-21 09:10:25Not making your targets? Don’t despair!
What is Trust in B2B relationships? This is a question I have been wrestling with since I enrolled on a Doctoral research programme at the University of Southampton. From years of w… Read more
https://customerattuned.com/wp-content/uploads/2020/05/What-is-Trust_.png315560Dr Mark Hollyoakehttp://customerattuned.com/wp-content/uploads/2022/08/logo-1.svgDr Mark Hollyoake2020-05-07 11:32:332022-06-22 12:47:29What is Trust in B2B Relationships?
Is it possible to systematically develop trust to a mutual competitive advantage in B2B?
This is the question I have been wrestling with since I enrolled on a Doctoral research pro… Read more
https://customerattuned.com/wp-content/uploads/2020/04/The-power-of-B2B-trust.png315560Dr Mark Hollyoakehttp://customerattuned.com/wp-content/uploads/2022/08/logo-1.svgDr Mark Hollyoake2020-04-28 11:06:592022-06-23 10:28:31The Power of Business to Business Trust
Look at your customer segments, can you see the value?
Where is the growth? Who are the top spenders? How do you classify them?
How do you get them to spend more?
This is what customer v… Read more
https://customerattuned.com/wp-content/uploads/2020/02/4.png315560Gary Lunthttp://customerattuned.com/wp-content/uploads/2022/08/logo-1.svgGary Lunt2020-02-25 04:08:182022-06-23 12:28:31Look at your customer segments, can you see the value?
When it comes to dealing with customer requests and complaints, speed is of the essence. Or, at the very least it should be. Research shows that the average time for customer servic… Read more
https://customerattuned.com/wp-content/uploads/2020/02/LiveChat.jpg192413customerattunedhttp://customerattuned.com/wp-content/uploads/2022/08/logo-1.svgcustomerattuned2020-02-24 17:53:532022-06-23 12:28:509 Live Chat Benefits for B2B (Infographic)