Tag Archive for: B2B Customer Strategy

Peter Lavers

Six lenses of best practice for Customer Charter development

/in /by
Customer charters can play a key role in manifesting your wider brand promise into concrete standards and commitments that you are happy for your customers to judge you by. In hund… Read more
Alan Thompson

What a wonderful group of panellists we have enjoyed during the pandemic!

/in /by
The last couple of years have seen very different working practices for many businesses and this has created numerous challenges for business leaders to contend with. Since the s… Read more
The Impact of Hybrid Working
Ellie Luk

The Impact of Hybrid Working on How we Manage and Build Customer Relationships – Nov 2021 Newszine

/in /by
Welcome to the November issue of newszine: The Impact of Hybrid Working on How we Manage and Build Customer Relationships Hybrid working is something that a lot of people have alwa… Read more
Making Customer Centricity a Reality - Panel Summary
Ellie Luk

Making Customer Centricity a Reality – Panel Summary

/in /by
Customer centricity is a term that has been around for a number of years, but what does it mean in a business-to-business environment and how do we turn the words into a change in the w… Read more
Ellie Luk

Top 25 CX Blogs

/in /by
We are delighted to announce that the Customer Attuned blog has been included in HelpSquad‘s list of “25 Customer Experience Blogs to Add to your Weekly Reading List… Read more
June Newszine- Making Customer Centricity a Reality Cover
Ellie Luk

Making Customer Centricity a Reality – June 2021 Newszine

/in /by
Welcome to the latest issue of the Customer Attuned Newszine: Making Customer Centricity a Reality Do you customers really benefit from your customer strategy? Customer Centri… Read more
Customer Centricity Speakers
Ellie Luk

Meet the speakers joining the panel discussion: Making Customer Centricity a Reality

/in /by
Customer Centricity is a term that has been around for many years, but what does it really mean in a B2B environment? Join our panellists from very different sectors plus our own res… Read more
Featured Video Play Icon
Dr Mark Hollyoake

A Powerful Exploration of Trust in Sales with Dr Mark Hollyoake

/in /by
A powerful exploration of trust in sales with Dr Mark Hollyoake in conversation with Jeremy Noad. Featured on Trust Enablement on April 19, 2021.   Dr. Mark Hollyoake, Found… Read more
A year in lockdown supporting our customers
Gary Lunt

A Year in Lockdown Supporting our Customers

/in /by
A year in lockdown supporting our customers Looking back at the last 12 months, it’s easy to focus on the negative news and forget the positives that came out of going into lockdown.… Read more