The Susan & Bill Trilogy
The last time we met Susan and Bill, they were discussing survival tactics. Thankfully, they have managed to get the company back on an even keel – excu… Read more
https://customerattuned.com/wp-content/uploads/2019/05/shutterstock_366828215-2.jpg469704John O'Connorhttp://customerattuned.com/wp-content/uploads/2022/08/logo-1.svgJohn O'Connor2019-05-02 12:11:222022-09-08 10:18:38Susan And Bill Have Relationship Problems – Episode 3
The Susan & Bill Trilogy
Following on from last week’s post on Bill and Susan, we explore what happens next in their story.
EPISODE 2: “Performing Zone” versus “Danger Zone”
S… Read more
https://customerattuned.com/wp-content/uploads/2019/04/shutterstock_331290383-2.jpg469704John O'Connorhttp://customerattuned.com/wp-content/uploads/2022/08/logo-1.svgJohn O'Connor2019-04-26 10:35:382022-09-08 10:18:38Susan And Bill Have Relationship Problems – Episode 2
The Susan & Bill Trilogy
When our partner Deep-Insight launched its B2B NPS white paper, we created a storyline around two fictitious characters called Bill (a thoughtful bu… Read more
https://customerattuned.com/wp-content/uploads/2019/04/shutterstock_331290470-2.jpg469704John O'Connorhttp://customerattuned.com/wp-content/uploads/2022/08/logo-1.svgJohn O'Connor2019-04-18 12:10:522022-09-08 10:18:38Susan And Bill Have Relationship Problems – Episode 1
One of my esteemed colleagues recently sent a draft document to me that had a typo – satisfaction had been spelt with an extra ‘t’, making up a new word ‘statisfaction’.
That g… Read more
http://customerattuned.com/wp-content/uploads/2022/08/logo-1.svg00Peter Lavershttp://customerattuned.com/wp-content/uploads/2022/08/logo-1.svgPeter Lavers2015-05-01 13:29:302022-09-08 09:51:09Satisfaction or ‘Statisfaction’?