The Susan & Bill Trilogy
The last time we met Susan and Bill, they were discussing survival tactics. Thankfully, they have managed to get the company back on an even keel – excu… Read more
https://customerattuned.com/wp-content/uploads/2019/05/shutterstock_366828215-2.jpg469704John O'Connorhttp://customerattuned.com/wp-content/uploads/2022/08/logo-1.svgJohn O'Connor2019-05-02 12:11:222022-09-08 10:18:38Susan And Bill Have Relationship Problems – Episode 3
The Susan & Bill Trilogy
Following on from last week’s post on Bill and Susan, we explore what happens next in their story.
EPISODE 2: “Performing Zone” versus “Danger Zone”
S… Read more
https://customerattuned.com/wp-content/uploads/2019/04/shutterstock_331290383-2.jpg469704John O'Connorhttp://customerattuned.com/wp-content/uploads/2022/08/logo-1.svgJohn O'Connor2019-04-26 10:35:382022-09-08 10:18:38Susan And Bill Have Relationship Problems – Episode 2
The Susan & Bill Trilogy
When our partner Deep-Insight launched its B2B NPS white paper, we created a storyline around two fictitious characters called Bill (a thoughtful bu… Read more
https://customerattuned.com/wp-content/uploads/2019/04/shutterstock_331290470-2.jpg469704John O'Connorhttp://customerattuned.com/wp-content/uploads/2022/08/logo-1.svgJohn O'Connor2019-04-18 12:10:522022-09-08 10:18:38Susan And Bill Have Relationship Problems – Episode 1
Some years ago, I heard a radio interview with the chairman of a large technology company. He was asked what key traits he looked for in his board. He summarised his answer as “optim… Read more
“Management is about answers. Leadership is about questions.”
There have been many acres of newsprint dedicated to defining the difference between management and leadership a… Read more
https://customerattuned.com/wp-content/uploads/2019/02/shutterstock_721313680.jpg28805120Calum Byershttp://customerattuned.com/wp-content/uploads/2022/08/logo-1.svgCalum Byers2019-02-22 16:00:092022-09-08 10:20:47Leadership – Asking the Right Questions
“Leadership trust is driven by positive intentions translated and communicated effectively to the people that turn them into reality. The effect and experience is of mutual va… Read more
https://customerattuned.com/wp-content/uploads/2019/01/Untitled-design-12.png354704Dr Mark Hollyoakehttp://customerattuned.com/wp-content/uploads/2022/08/logo-1.svgDr Mark Hollyoake2019-01-25 16:25:322022-06-23 10:28:012019 – The Growth of Trust as a Core B2B Relationship Driver
Have you noticed how the future seems to have already arrived in primary healthcare? As suppliers into primary healthcare, two key areas are emerging:
Economic-focused decisio… Read more
https://customerattuned.com/wp-content/uploads/2019/01/shutterstock_457866949-1.jpg354704Dr Mark Hollyoakehttp://customerattuned.com/wp-content/uploads/2022/08/logo-1.svgDr Mark Hollyoake2019-01-15 12:25:502022-09-08 10:19:56From Detailing to Value-Based Outcomes…The New World of Primary Healthcare.
Amongst all the predictions and forecasts that you’ll read as we enter 2019, here’s one that I’m 100% certain will be spot-on for B2B companies this year:
The quality of your custom… Read more
https://customerattuned.com/wp-content/uploads/2019/01/00142_109_CA_Social-Media-JAN-CRQ-v2-01-1.jpg354704Peter Lavershttp://customerattuned.com/wp-content/uploads/2022/08/logo-1.svgPeter Lavers2019-01-11 15:17:222022-06-23 10:40:00What Will Your Customer Relationship Quality Be In 2019?
It’s that time of year again for us to look ahead and try to make sense of the challenges ahead.
Despite the political and world turmoil, business continued to tick along in 2018, alb… Read more
https://customerattuned.com/wp-content/uploads/2019/01/CA-2019-Image-704v354.jpg354704Dr Mark Hollyoakehttp://customerattuned.com/wp-content/uploads/2022/08/logo-1.svgDr Mark Hollyoake2019-01-07 13:20:022022-09-08 10:26:122019 – Crystal Ball Time
Customer Attuned Ltd Director Mark Hollyoake shares the insights from his doctoral journey so far….https://www.southampton.ac.uk/business-school/postgraduate/… Read more
http://customerattuned.com/wp-content/uploads/2022/08/logo-1.svg00Dr Mark Hollyoakehttp://customerattuned.com/wp-content/uploads/2022/08/logo-1.svgDr Mark Hollyoake2017-10-24 10:34:032022-09-08 10:35:02Listen to what it’s like studying for a Doctorate