“Leadership trust is driven by positive intentions that are translated, communicated and demonstrated to the people that turn them into reality. The resulting enablement and c… Read more
https://customerattuned.com/wp-content/uploads/2020/04/turbulent-sea.png315560Dr Mark Hollyoakehttp://customerattuned.com/wp-content/uploads/2022/08/logo-1.svgDr Mark Hollyoake2020-04-21 14:50:532022-06-23 12:27:11Navigating through turbulent Seas
When companies and suppliers are reliant on each other for mutual benefit, is it possible to systematically develop trust to a mutual competitive advantage in B2B?
This is the que… Read more
https://customerattuned.com/wp-content/uploads/2020/04/Develop-Trust-to-mutual-advantage_.png315560Dr Mark Hollyoakehttp://customerattuned.com/wp-content/uploads/2022/08/logo-1.svgDr Mark Hollyoake2020-04-16 14:46:342022-06-23 10:29:03Is it possible to systematically develop trust to a mutual competitive advantage in B2B?
Huge congratulations to one of our directors, Mark Hollyoake, for successfully completing and passing his Doctorate, analysing and proving the constituents of B2B Trust.
Is it… Read more
https://customerattuned.com/wp-content/uploads/2018/09/Lecturing-e1580148193455.jpg378662Dr Mark Hollyoakehttp://customerattuned.com/wp-content/uploads/2022/08/logo-1.svgDr Mark Hollyoake2020-01-27 17:59:142023-06-21 09:11:36Mark Hollyoake gains his Doctorate on B2B Trust
**COIVD 19 UPDATE: Event postponed until Thursday 4th June 2020**
It is with great regret that we have decided to postpone the breakfast event on Wednesday 18th March and resched… Read more
https://customerattuned.com/wp-content/uploads/2020/01/B2B-March-18-Blog-post-600-px.png300600Ellie Lukhttp://customerattuned.com/wp-content/uploads/2022/08/logo-1.svgEllie Luk2020-01-24 14:12:092022-06-22 12:47:29Providing Leadership Through Change & Uncertainty – B2B Trust Series Event – 18 March 2020
Congratulations to one of our founding directors Peter Lavers, who has been named as a top blogger in the realm of Customer Service.
The list has been created by Fonolo, who provid… Read more
https://customerattuned.com/wp-content/uploads/2020/01/Fonolo2020.jpg200600Ellie Lukhttp://customerattuned.com/wp-content/uploads/2022/08/logo-1.svgEllie Luk2020-01-15 10:16:052022-06-23 12:31:20Fonolo: Top 20 Customer Service blogs to read in 2020
Why building, protecting and recovering trust is a business imperative
By Peter Lavers and Mark Hollyoake
Trust is a hot topic! Here in the UK it was a major factor in our general ele… Read more
https://customerattuned.com/wp-content/uploads/2019/12/SAS-CX2030_1.jpg284725Peter Lavershttp://customerattuned.com/wp-content/uploads/2022/08/logo-1.svgPeter Lavers2019-12-17 14:42:172023-06-21 09:12:06Trust is not a binary on/off switch
Following our successful breakfast event in Edinburgh earlier in the year, we are delighted to be running a similar event in Birmingham on 17th October. Our thanks to Barclays who… Read more
At Deep-Insight, I spend a lot of my time trying to help our clients figure out how to build strong trusted relationships with their B2B (Business-to-Business) customers. Trust i… Read more
https://customerattuned.com/wp-content/uploads/2019/06/shutterstock_1067105606-2.jpg470704John O'Connorhttp://customerattuned.com/wp-content/uploads/2022/08/logo-1.svgJohn O'Connor2019-06-06 11:45:472022-06-23 10:29:31Trusted Relationships = Consistently Good Service
“Commitment and trust, rather than (or at least in addition to) power and dependence, are now central to discussions of business relationships. Researchers and practitioners h… Read more
https://customerattuned.com/wp-content/uploads/2019/05/shutterstock_1150617275-2.jpg469704John O'Connorhttp://customerattuned.com/wp-content/uploads/2022/08/logo-1.svgJohn O'Connor2019-05-23 09:00:452022-06-23 10:28:01Why are Trust and Commitment so Important in B2B?
To complement recent advice from our guest bloggers, let’s consider the political dimension of applying analytics in business.
Annette & Peter have shared useful tips on ap… Read more
https://customerattuned.com/wp-content/uploads/2019/05/shutterstock_457223893-2-2.jpg354704Paul Laughlinhttp://customerattuned.com/wp-content/uploads/2022/08/logo-1.svgPaul Laughlin2019-05-17 09:00:412022-09-08 10:14:15Don’t Neglect the Political Dimension of Applying Analytics or Insight