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The Trust Ladder

The-Trust-Ladder-1Occupying the same market as your suppliers with transactional relationships? This is a challenge for any business, learn how to manage co-existence in this e-book.

The Trust Ladder is a 50-page e-book that will help you to unlock what level of trust your company has with your customers and explain the reasons why increasing trust within your relationships will move your company towards greater financial rewards with each customer.

The Trust Ladder will help you to:

  • Understand what being in a state of co-existence really means to your company
  • Decide how you can move up the trust ladder and change your relationship with your customer
  • Make the most of your position to increase trust within the relationship

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Mark Hollyoake

Mark is a co-founder and Director of Customer Attuned Ltd. He is currently studying for his Doctorate at Southampton University, focused on Trust as a dynamic within business to business customer relationships.

His is an expert in B2B Customer Experience and Customer Management. This includes CM strategy development; execution of improvement plans (incl. organisational modelling for customer management); programme design; and partnership & alliance development.