Neil has more than 20 years of experience at the sharp end of customer facing functions in both blue chip companies like Hewlett-Packard and BT along with a number of SMEs. Neil’s client side experience in the telecoms, technology and industrial sectors has found him equally at home managing customer service departments, marketing or sales departments.
He has worked both in the US and UK at senior levels and has first-hand experience of the difficulties organisations face in customer management inertia and lack of vision. His consultancy experience over the past six years has been widely focused to include customer management and digital marketing in the telecoms, banking, technology, printing, industrial and healthcare sectors. Neil is a Physics graduate and has an MBA from Warwick Business School. He is a Member of the IDM.