Top Obstacles to Customer Centricity – what are yours?
In our years of experience we have come across numerous issues and problems that clients face when they’re trying to become more customer focused as a business.
We have identified… Read more
Distributor Management – Motivation & Reward Planning – Staying Ahead. Part 4 of 4
In the fourth blog on effective Distributor Management, Mark Hollyoake looks at the role of Motivation & Reward planning. Even when organisations enjoy excellent relation… Read more
Strategic CRM for Business Leaders Master Class
Customer Relationship Management (CRM) has strategic influence far beyond Sales and Marketing. Microsoft Dynamics CRM outlines the prospects’ journey through the business t… Read more
Distributor Management – Avoiding the Pitfalls. Part 3 of 4
In our third Blog Mark Hollyoake looks at some of the common problems which beset Distributor Management.
The most common challenges organisations face when starting to work in d… Read more
Mark Hollyoake will be a guest speaker at eBECS Master Class on Strategic CRM for Business – 30 March, Swindon
Customers are changing, and so is CRM. CRM is no longer the sole preserve of Sales and Marketing; it’s a strategic issue that’s central to the future success and profitability of yo… Read more
Distributor Management – Getting It Right! Part 2 of 4
In our second blog on managing distributor markets, Mark Hollyoake looks at getting the foundations of Customer Management right.
The term distributor is widely used to describ… Read more
building a culture of customer centricity based on B2B Trust
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