Part 3: Developing People in a Digital World Panel Discussion

Welcome to part 3 of the panel discussion, Developing People in a Digital World. In this part, Alan asks our panellists: Looking forward to when lockdown restrictions ease, what d… Read more

Part 2: Developing People in a Digital World Panel Discussion

Welcome back to part 2 in the panel discussion: Developing People in a Digital World, where Alan asks our guests: You have a responsibility to both look at internal people developm… Read more

Part 1: Developing People in a Digital World Panel Discussion

Welcome to the fourth online panel discussion and second in the series of Providing Leadership in the New Normal. In this panel discussion, we discuss Developing People in a Digit… Read more

Dr Mark’s Virtual Tea Time Chat with Mike Chatters, Lactalis

Welcome to the latest episode of Dr Marks’ Virtual Tea-time chats, where Mark talks to Group MD, Mike Chatters of Lactalis. In this virtual tea-time chat, the two discuss what chan… Read more

Developing People in a Digital World – Newszine February Issue

Welcome to the February issue of our Newszine; Developing People in a Digital World, which coincides with our online panel discussion in our series: Providing Leadership in the N… Read more

Developing People in a Digital World – Newszine February Issue

Welcome to the latest issue of the Customer Attuned Newszine: Developing People in a Digital World   Inside, Alan talks about the effects of online training on people but als… Read more
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Why treating customers fairly should be a top priority

As an independent customer experience expert on the SAS Collaborators Programme, I’m delighted to have my new blog “Why treating customers fairly should be a top pr… Read more
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Peter Lavers Voted as top CX Professional

We’re happy to report that our founding director Peter Lavers has been voted by the readers of the UK’s Customer Experience (CX) Magazine as one of the top 50 CX Profes… Read more