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12 Days of Xmas #11: My true love gave to me a £100,000 training budget to improve my team’s Customer Management capabilities!

On the 11th day of Christmas my true love gave to me a £100,000 training budget to improve my team’s Customer Management capabilities next year!
I can imagine that many of us would be… Read more

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12 Days of Xmas #6: My head of customer experience said to me “If Santa can map his journey to deliver on time then why can’t we?”

On the 6th day of Christmas my head of customer experience said to me, “If Santa can map his journey to deliver on time then why can’t we?”
Well ok, that may be too difficult a task for us… Read more

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How Equitable are your Broker and Intermediary Relationships?

BROKERS AND INTERMEDIARIES

“DEPENDENT or INTERDEPENDENT”

How Equitable are your Relationships?

The role of the broker / intermediary / agent within the financia… Read more