Donal O’Carroll takes up the story:
“The team were extremely supportive, not just in getting us ready for the new employee assessment and running it for us, but also in challenging us to address a small number of issues that we intuitively knew we had to address.
“It’s not that our employee scores were poor – far from it in fact – but our aim was to have a Unique workplace for our employees, not just a good workplace.
“One of the softer issues that the assessment identified was communication with our staff. We felt we had been doing a good job in this area, but the staff were telling us otherwise.
“We set up an ‘Ask David’ facility in advance of staff communication meetings where employees could ask any question to our Chief Executive, David Harney. That proved very popular.
The survey was broken down to local function level, to provide feedback on issues to be addressed at local functional level, as well as the overall challenges to the Business Division.
“The results of the 180-degree feedback now form a core part of the company’s Personal Development Plan programme for staff.”
INSERT Diagram from old website
Today, Irish Life Corporate Business achieves a completion rate of between 90% and 95% for its employee assessments, providing management with robust and actionable feedback on the issues facing the staff – issues that need to be addressed in order to deliver the best possible service to customers.