How do you identify Customer Centricity in the Foodservice Supply Chain?

How do you identify Customer Centricity in the Foodservice Supply Chain?   When you go to a restaurant, café, bar or a pub you tend to expect that everything is available – we al… Read more

B2B Leaders – Make Trust Building A Reality – B2B Trust Series Part 2

B2B Leaders, Make Trust Building A Reality In this blog Dr Mark Hollyoake, addresses Trust at organisation /leadership level and your role as a leader in its development with your… Read more
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New Event: Making Customer Centricity a Reality

New Event: Making Customer Centricity a Reality Wednesday 16th June 2021 09:30 – 11am BST We are pleased to announce our next event in June: Our subject for discussion will b… Read more
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What do you call a FMCG Consultant? Trouble-shooter, Problem Solver and Magician!

What do you call a FMCG Consultant? Trouble-shooter, Problem Solver and Magician! Over the last few years and working with the team here at Customer Attuned with our clients, I hav… Read more
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A Year in Lockdown Supporting our Customers

A year in lockdown supporting our customers Looking back at the last 12 months, it’s easy to focus on the negative news and forget the positives that came out of going into lockdown.… Read more
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What is your Customer Relationship Purpose? B2B Trust Series Part 1

What is your Customer Relationship Purpose? How many of us have actually taken the time to ask ourselves this question and then tried to answer it? And having thought it through, ha… Read more
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Building Trust in the Supply Chain

How do you go about building trust in the supply chain? Working with independent food and beverage wholesalers during the pandemic has been a real rollercoaster ride as the econom… Read more

Developing People in a Digital World – read the panel summary and watch it again

“There is no doubt that the future of people development strategies will be impacted by the forced changes companies have had to adopt to retain a focus on capability development o… Read more

Developing People in a Digital World – Newszine February Issue

Welcome to the February issue of our Newszine; Developing People in a Digital World, which coincides with our online panel discussion in our series: Providing Leadership in the N… Read more
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Why treating customers fairly should be a top priority

As an independent customer experience expert on the SAS Collaborators Programme, I’m delighted to have my new blog “Why treating customers fairly should be a top pr… Read more