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What is Trust in B2B Relationships?

What is Trust in B2B relationships? This is a question I have been wrestling with since I enrolled on a Doctoral research programme at the University of Southampton. From years of w… Read more

Continuity, Recovery, Re-engineering

Continuity, Recovery, Re-engineering are common words used in the context of businesses that have been affected in varying degrees by the virus and government measures across t… Read more
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The Power of Business to Business Trust

Is it possible to systematically develop trust to a mutual competitive advantage in B2B? This is the question I have been wrestling with since I enrolled on a Doctoral research pro… Read more
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Online Panel Discussion: Providing Leadership through Change and Uncertainty

Providing Leadership Through Change & Uncertainty Online Panel Discussion In the wake of the Coronavirus impacting businesses across the globe, organisations are facing… Read more
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Navigating through turbulent Seas

“Leadership trust is driven by positive intentions that are translated, communicated and demonstrated to the people that turn them into reality. The resulting enablement and c… Read more
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What you can do to manage you and your team’s resilience during COVID 19

Resilience has always been a hot topic in leadership circles across industries, just last year we held two events in Edinburgh and Birmingham where we looked at the importance of p… Read more
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Is it possible to systematically develop trust to a mutual competitive advantage in B2B?

When companies and suppliers are reliant on each other for mutual benefit, is it possible to systematically develop trust to a mutual competitive advantage in B2B? This is the que… Read more
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I’m stuck in quarantine and I’m not bored

I’m stuck in quarantine and I’m not bored. When you’re a consultant, you know how to work from home. I created my routine years ago, gone are the days when I stayed in my pyjamas all day… Read more

How to deliver ‘human’ CX in a digital future

Peter Lavers, Director, Customer Attuned, latest blog is featured in MyCustomer.Com “How to deliver ‘human’ CX in a digital future”     Re… Read more