Improved business capabilities are critical to organisational performance and survival. Read the views, experiences and discussion points from our experts.

Playbook in Customer Experience

Playbooks in customer experience management

In my role as a consultant and adviser to companies across sectors, I am increasingly coming across and hearing about the utilisation of playbooks in customer experience managem… Read more
Digital Transformation in Healthcare

Watch the Panel here – Digital Transformation In Healthcare

What does it take to lead a digital transformation in healthcare? Wil Payne, Leadership consultant and coach of Newland Partners, chaired the second panel discussion in this ser… Read more
Digital Transformation in Healthcare event 2

Digital Transformation in Healthcare – Part 2

What does it take to lead a digital transformation in healthcare? Wil Payne, Leadership consultant and coach, chairs the second panel discussion in this series to explore experi… Read more

Top 25 CX Blogs

We are delighted to announce that the Customer Attuned blog has been included in HelpSquad‘s list of “25 Customer Experience Blogs to Add to your Weekly Reading List… Read more

Supporting clients as they manage their new homeworkers

One thing that we haven’t been short of in social media this year, has been articles and advice aplenty on how to deal with the challenges posed by Covid19, but what about articles on… Read more
Joined Up voice of the customer

Joined up Voice of Customer and Staff Studies

In my many years as a practitioner and consultant in the field of Customer Management I’ve often wondered why business treats its Voice of Customer (VoC) and Voice of Employee (VoE… Read more

Risk to reward: Risk assessment for competitive advantage

When considering risk, the rhetoric is often around prevention. How could we have prevented the financial collapse of 2008? Or the widespread disruption caused by COVID-19? Nat… Read more