Look at your customer segments, can you see the value?
Where is the growth? Who are the top spenders? How do you classify them?
How do you get them to spend more?
This is what customer v… Read more
https://customerattuned.com/wp-content/uploads/2020/02/4.png315560Gary Lunthttps://customerattuned.com/wp-content/uploads/2016/05/logo.pngGary Lunt2020-02-25 04:08:182020-02-26 01:40:40Look at your customer segments, can you see the value?
Why building, protecting and recovering trust is a business imperative
By Peter Lavers and Mark Hollyoake
Trust is a hot topic! Here in the UK it was a major factor in our general ele… Read more
https://customerattuned.com/wp-content/uploads/2019/12/SAS-CX2030_1.jpg284725Peter Lavershttps://customerattuned.com/wp-content/uploads/2016/05/logo.pngPeter Lavers2019-12-17 14:42:172019-12-17 14:42:17Trust is not a binary on/off switch
There can be little doubt that understanding how ‘value’ is distributed across their customer base is important to virtually all commercial organisations. Reflecting the valu… Read more
https://customerattuned.com/wp-content/uploads/2019/12/CVMseg1.jpg461460Paul Westonhttps://customerattuned.com/wp-content/uploads/2016/05/logo.pngPaul Weston2019-12-17 11:43:332019-12-17 12:06:18Six barriers to meaningful Customer Value Analysis - and how to get over them
How can AI help the retail sector as it goes through more upheaval in three key aspects of the way it goes to market and operates?
The retail sector is under much scrutiny at the moment… Read more
https://customerattuned.com/wp-content/uploads/2019/01/SAS-shopper-price-sensitivity.png7161484Peter Lavershttps://customerattuned.com/wp-content/uploads/2016/05/logo.pngPeter Lavers2019-01-31 04:04:342019-02-05 15:11:363 Reasons Why Retail Needs AI to Stay Competitive and Joined-Up
Amongst all the predictions and forecasts that you’ll read as we enter 2019, here’s one that I’m 100% certain will be spot-on for B2B companies this year:
The quality of your custom… Read more
https://customerattuned.com/wp-content/uploads/2019/01/00142_109_CA_Social-Media-JAN-CRQ-v2-01-1.jpg354704Peter Lavershttps://customerattuned.com/wp-content/uploads/2016/05/logo.pngPeter Lavers2019-01-11 15:17:222019-01-14 11:20:40What Will Your Customer Relationship Quality Be In 2019?
We are delighted to announce that Customer Attuned director Peter Lavers will be attending IBM’s showcase global conference Think 2019 in San Francisco in February. Peter will b… Read more
Faced with home market uncertainty, businesses are looking beyond Europe for growth with 10% saying they have never been more determined to develop their export business.
In our… Read more
https://customerattuned.com/wp-content/uploads/2018/12/Untitled-design-11.png5121024Mark Hollyoakehttps://customerattuned.com/wp-content/uploads/2016/05/logo.pngMark Hollyoake2018-12-20 11:45:522019-01-14 10:32:37It must be Christmas – receive a free copy of Managing Distributors as Partners
I am delighted to be recognised by SAS as an influencer in the realms of Customer Experience, value analytics and CRM. In my collaborative role with them I have been reading the resu… Read more
https://customerattuned.com/wp-content/uploads/2018/10/SAS-GDPR.jpg496640Peter Lavershttps://customerattuned.com/wp-content/uploads/2016/05/logo.pngPeter Lavers2018-10-26 12:55:452018-10-26 17:42:58What is the customer reaction to GDPR telling us about our data culture?
Those who know me will confirm that I am an “accidental influencer”. I’m just somebody who’s passionate about customer experience and business value who started sharing what I wa… Read more
https://customerattuned.com/wp-content/uploads/2018/06/Digital-Shadows.jpg233744Peter Lavershttps://customerattuned.com/wp-content/uploads/2016/05/logo.pngPeter Lavers2018-06-18 01:00:522018-06-15 09:33:05Insight-Driven Marketing – The Intention/Reality Gap
We’re delighted to report that one of our founding directors Peter Lavers has again been featured by Capterra as one of the top influencers in the world in the field of Custom… Read more
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