Not making your targets? Don’t despair!
Most companies are facing their biggest challenges of peacetime history as we navigate through the Coronavirus pandemic.
Some won’t make it.
Falling sales and profits?
Many are… Read more
9 Live Chat Benefits for B2B (Infographic)
When it comes to dealing with customer requests and complaints, speed is of the essence. Or, at the very least it should be. Research shows that the average time for customer servic… Read more
/0 Comments/by customerattunedCustomer Experience: Digital or Human?
Delivering a ‘human’ customer experience in a future that’s increasingly ‘digital’.
Reading the SAS / Futurum “Experience 2030” report about how
“consumers don’t just use digi… Read more
/0 Comments/by Peter LaversThe Future of AI and Your Working Life – Start Planning
The future of AI and threat to our jobs is a popular topic for news recently. But here is a positively helpful book to help you respond.
Unlike so much that is written on this topic, , T… Read more
/0 Comments/by Paul LaughlinDimension Data revolutionises the Tour de France viewing experience
I was delighted to be invited by Dimension Data to a reception in London where they explained how their technology and real-time big data analytics are revolutionising the viewin… Read more
/0 Comments/by Peter LaversPeter Lavers recognised as top CX influencer
Our founding director and Head of Relationship Quality Peter Lavers has again been recognised as one of the world’s top influencers in Customer Experience (CX).
Peter wil… Read more
/0 Comments/by Peter LaversThink 2018
We’re delighted to announce that Customer Attuned director Peter Lavers will be participating at IBM Watson’s showcase Think 2018 conference in Las Vegas in March… Read more
/0 Comments/by Ellie LukSeven ideal characteristics of a B2B influencer
Influencer Marketing is becoming increasingly recognised as an important component in the marketing mix*, particularly with the rise of digitally-enabled customer empowerm… Read more
/0 Comments/by Peter LaversWatson Commerce B2B Tweetchat – 13 February, 6pm UK time
Customer Attuned director Peter Lavers will be co-hosting an IBM Watson Commerce B2B tweetchat with Melissa Gonzalez (award winning retail strategist) on Tuesday 13 February a… Read more
/0 Comments/by Peter LaversPeter Lavers featured in Dimension Data blog on Location-based Services
Location-based services (LBS) enable smartphone apps to supply the end user with geo-specific information and marketing content that is real-time and relevant to their exact… Read more
/0 Comments/by Peter Lavers
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Albion Mills,
Albion Road,
Greengates,
Bradford,
West Yorkshire,
United Kingdom,
BD10 9TQ
