Digital Transformation in Healthcare
Can industry ever be trusted by the NHS to deliver digital transformation while truly addressing patient needs?
Join us in the first… Read more
https://customerattuned.com/wp-content/uploads/2021/07/Digital-Transformation-in-Healthcare-2.png4001280Ellie Lukhttps://customerattuned.com/wp-content/uploads/2016/05/logo.pngEllie Luk2021-07-08 16:25:502021-07-13 12:21:56Digital Transformation in Healthcare – Live Discussion on July 26
Most companies are facing their biggest challenges of peacetime history as we navigate through the Coronavirus pandemic.
Some won’t make it.
Falling sales and profits?
Many are… Read more
https://customerattuned.com/wp-content/uploads/2020/05/Sales_Profits.jpg6571300Peter Lavershttps://customerattuned.com/wp-content/uploads/2016/05/logo.pngPeter Lavers2020-05-11 06:30:022020-05-11 08:48:15Not making your targets? Don’t despair!
When it comes to dealing with customer requests and complaints, speed is of the essence. Or, at the very least it should be. Research shows that the average time for customer servic… Read more
https://customerattuned.com/wp-content/uploads/2020/02/LiveChat.jpg192413customerattunedhttps://customerattuned.com/wp-content/uploads/2016/05/logo.pngcustomerattuned2020-02-24 17:53:532020-02-26 08:27:529 Live Chat Benefits for B2B (Infographic)
Delivering a ‘human’ customer experience in a future that’s increasingly ‘digital’.
Reading the SAS / Futurum “Experience 2030” report about how
“consumers don’t just use digi… Read more
https://customerattuned.com/wp-content/uploads/2020/02/SAS-Human.jpg408605Peter Lavershttps://customerattuned.com/wp-content/uploads/2016/05/logo.pngPeter Lavers2020-02-04 16:18:402020-02-04 16:18:40Customer Experience: Digital or Human?
The future of AI and threat to our jobs is a popular topic for news recently. But here is a positively helpful book to help you respond.
Unlike so much that is written on this topic, , T… Read more
https://customerattuned.com/wp-content/uploads/2019/04/robot-call-center-picture-id943557584.jpg386979Paul Laughlinhttps://customerattuned.com/wp-content/uploads/2016/05/logo.pngPaul Laughlin2019-04-04 11:31:072019-04-12 17:46:46The Future of AI and Your Working Life – Start Planning
I was delighted to be invited by Dimension Data to a reception in London where they explained how their technology and real-time big data analytics are revolutionising the viewin… Read more
https://customerattuned.com/wp-content/uploads/2018/07/DiUX87FXUAAEIyx.jpg6991200Peter Lavershttps://customerattuned.com/wp-content/uploads/2016/05/logo.pngPeter Lavers2018-07-18 10:34:012018-07-18 11:33:34Dimension Data revolutionises the Tour de France viewing experience
Our founding director and Head of Relationship Quality Peter Lavers has again been recognised as one of the world’s top influencers in Customer Experience (CX).
Peter wil… Read more
We’re delighted to announce that Customer Attuned director Peter Lavers will be participating at IBM Watson’s showcase Think 2018 conference in Las Vegas in March… Read more
Influencer Marketing is becoming increasingly recognised as an important component in the marketing mix*, particularly with the rise of digitally-enabled customer empowerm… Read more
Customer Attuned director Peter Lavers will be co-hosting an IBM Watson Commerce B2B tweetchat with Melissa Gonzalez (award winning retail strategist) on Tuesday 13 February a… Read more