Build a Better Customer Experience – Tips from CX Experts
Peter Lavers contributes to a new e-book from Panviva: Build a Better Customer Experience – Tips from 10 CX Industry Experts!
10 leading influencers and innovators in the… Read more
Business Capabilities Insights
Improved business capabilities are critical to organisational performance and survival. Read the views, experiences and discussion points from our experts.
Driving Insight
One of our great days with the team at Nomad Foods Europe; many thanks in particular to our colleague Paul Weston and his assistance in creating a tool to assist with market mapping –… Read more
The Future and Challenges of Customer Experience
A little while ago a Helsinki-based customer feedback analytics company called Lumoa asked me to contribute to a blog series they were writing on the future of Customer Experienc… Read more
Communicating GDPR within your business
In another guest blog from our friend and associate Paul Laughlin, we turn our attention towards the looming General Data Protection Regulation (GDPR) reforms of data protecti… Read more
Marketing and CRM without Analytics are Nothing
Conversation with Kadir Dindar, Head of Global Practice Customer Intelligence, SAS
I met Kadir at the SAS Analytics Experience conference in Amsterdam and had a great chat with h… Read more
Customer Data: The New Marketing Battleground
I believe that the Marketing and CRM disciplines are experiencing their most exciting period in history – certainly since my first involvement with them (over three decades)! Wh… Read more
Two of the Most Common Mistakes Companies Make in Customer Experience
CXM the Customer Experience Magazine has recently published an article by one of our Customer Attuned Directors, Peter Lavers. In the article, Peter shares his experience from o… Read more
Finding the right answers to your $64,000 questions
So, back with the theme of the original TV series, who wants to win the prize? And here we are with three fabulous questions – where is my significant growth going to come from? Who in m… Read more
The Customer Attuned GDPR Readiness Assessment
New European data protection regulations (GDPR) take effect in 2018. Whilst compelling most data driven organisations to tighten up their processes and activities, used corre… Read more
LOOKING INTO 2017 – Consistency
As we look forward into 2017 we ask our Directors and selection of associates to comment on the year ahead.
My top tip for 2017 is simple – Keep Calm! and be Consistent
2016 introduced… Read more
building a culture of customer centricity based on B2B Trust
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