Peter Lavers recently took part in this webinar with Amanda Cromhout, CEO of South Africa’s leading loyalty programme experts, Truth.
It was a wide-ranging discussion co… Read more
https://customerattuned.com/wp-content/uploads/2021/07/TruthLoyaltyWebinar.jpg5271113Peter Lavershttps://customerattuned.com/wp-content/uploads/2016/05/logo.pngPeter Lavers2021-07-07 17:24:052021-07-07 17:24:05Truth Loyalty Webinar with Peter Lavers
I was delighted to be interviewed by Onalytica recently – the World’s largest B2B influencer marketplace.
In the interview I’m asked about how I became rec… Read more
https://customerattuned.com/wp-content/uploads/2021/07/OnalyticaInterview.jpg260503Peter Lavershttps://customerattuned.com/wp-content/uploads/2016/05/logo.pngPeter Lavers2021-06-15 12:16:012021-07-07 12:20:33Onalytica Interview with Peter Lavers
The SAS Global Forum is an event that brings together the most curious minds in analytics and data science.
It is a must for anybody interested in being more insight-led as a busines… Read more
https://customerattuned.com/wp-content/uploads/2021/05/SASGF.jpg10801080Peter Lavershttps://customerattuned.com/wp-content/uploads/2016/05/logo.pngPeter Lavers2021-05-13 14:21:182021-05-20 14:22:48SAS Global Forum
We’re delighted to report that a quote from our director Peter Lavers has been included in Salesforce‘s #SalesforceGratitude campaign.
The question was “T… Read more
When it comes to dealing with customer requests and complaints, speed is of the essence. Or, at the very least it should be. Research shows that the average time for customer servic… Read more
https://customerattuned.com/wp-content/uploads/2020/02/LiveChat.jpg192413customerattunedhttps://customerattuned.com/wp-content/uploads/2016/05/logo.pngcustomerattuned2020-02-24 17:53:532020-02-26 08:27:529 Live Chat Benefits for B2B (Infographic)
There can be little doubt that understanding how ‘value’ is distributed across their customer base is important to virtually all commercial organisations. Reflecting the valu… Read more
https://customerattuned.com/wp-content/uploads/2019/12/CVMseg1.jpg461460Paul Westonhttps://customerattuned.com/wp-content/uploads/2016/05/logo.pngPaul Weston2019-12-17 11:43:332019-12-17 12:06:18Six barriers to meaningful Customer Value Analysis – and how to get over them
How can AI help the retail sector as it goes through more upheaval in three key aspects of the way it goes to market and operates?
The retail sector is under much scrutiny at the moment… Read more
https://customerattuned.com/wp-content/uploads/2019/01/SAS-shopper-price-sensitivity.png7161484Peter Lavershttps://customerattuned.com/wp-content/uploads/2016/05/logo.pngPeter Lavers2019-01-31 04:04:342019-02-05 15:11:363 Reasons Why Retail Needs AI to Stay Competitive and Joined-Up
Amongst all the predictions and forecasts that you’ll read as we enter 2019, here’s one that I’m 100% certain will be spot-on for B2B companies this year:
The quality of your custom… Read more
https://customerattuned.com/wp-content/uploads/2019/01/00142_109_CA_Social-Media-JAN-CRQ-v2-01-1.jpg354704Peter Lavershttps://customerattuned.com/wp-content/uploads/2016/05/logo.pngPeter Lavers2019-01-11 15:17:222019-01-14 11:20:40What Will Your Customer Relationship Quality Be In 2019?
We are delighted to announce that Customer Attuned director Peter Lavers will be attending IBM’s showcase global conference Think 2019 in San Francisco in February. Peter will b… Read more
https://customerattuned.com/wp-content/uploads/2019/01/THINK-2.jpg209400Dr Mark Hollyoakehttps://customerattuned.com/wp-content/uploads/2016/05/logo.pngDr Mark Hollyoake2019-01-06 09:01:492019-01-08 12:55:03Think 2019
I am delighted to be recognised by SAS as an influencer in the realms of Customer Experience, value analytics and CRM. In my collaborative role with them I have been reading the resu… Read more
https://customerattuned.com/wp-content/uploads/2018/10/SAS-GDPR.jpg496640Peter Lavershttps://customerattuned.com/wp-content/uploads/2016/05/logo.pngPeter Lavers2018-10-26 12:55:452018-10-26 17:42:58What is the customer reaction to GDPR telling us about our data culture?