Customer Management Insights

Customer Management defines how you treat your customer, read insights from our experts including CX Influencer Peter Lavers

Would you like to increase your broker revenues by up to 37%?

The Hidden Opportunity Recent research into the relationships between brokers and insurance companies has revealed a significant opportunity to increase the overall share… Read more

Why B2B companies need to become more attuned to their clients

Austria’s Prince Clemens von Metternich is said to have made the quote “When France sneezes, Europe catches a cold” when commenting on the impact of the French Revol… Read more

The Great Debate (4) – What Does Leading Edge Mean to B2B Customer Management?

In the fourth instalment of The Great Debate, three senior executives: Chris Russel of Luvata, Nigel Brotherton of Volkswagen Group UK and Mairead McSweeney of BT Business Irela… Read more

The Great Debate (4) – What Does Leading Edge Mean to B2B Customer Management?

“What is the point of innovation for innovation’s sake, if your customer does not benefit? – Nigel Brotherton In the fourth installment to the series of conferences create… Read more