Organisational Performance Archives - Page 2 of 14

How often do you take stock of your business and its performance?

May 3, 2023/in Organisational Performance, Sales and Account Management, Training and Development /by Alan Thompson

How often do you take stock of your business and its performance? I was prompted to write this after responding to a LinkedIn survey by my colleague David Brown, asking, R… Read more

Alan Thompson Joins Ecclesiastical Podcast to talk about Broker Differentiation

May 3, 2023/in News, Sales and Account Management, Training and Development /by Alan Thompson

Customer Attuned Director, Alan Thompson, was recently invited to take part in a podcast with Chris Withers, Broker Distribution Director at Ecclesiastical Insurance to discu… Read more

How do companies measure investment in training?

April 25, 2023/in Insight Webcasts, Sales and Account Management, Training and Development /by Alan Thompson

How do companies measure investment in training? In this episode, Sales and Capability Training Experts, Alan Thompson and David Brown, hold an interesting conversation on how… Read more

Customer Centricity Corner with Peter Lavers – Digital Transformation

March 13, 2023/in Business Capabilities, Customer Centricity, Customer Management, Customer Strategy, Insight Webcasts /by Peter Lavers

How to ensure that Customer Centricity is central in your drive to digitally transform your company In this edition of the Customer Centricity Corner, Peter Lavers interviews Wi… Read more

Customer Centricity Corner with Peter Lavers – Keeping customers at the heart of Innovation

February 20, 2023/in Business Capabilities, Customer Centricity, Insight Webcasts /by Peter Lavers

Keeping customers at the heart of Innovation Companies are well aware that they must continue to innovate to survive, but how can they do this in a customer centric way? In this edit… Read more

Training & Development – providing staff a reason to stay

October 27, 2022/in Training and Development /by Alan Thompson

Training & Development – providing staff a reason to stay Alan Thompson discusses talent shortages across sectors, and why companies find it difficult in keeping talented p… Read more

Playbooks in customer experience management

March 28, 2022/in Business Capabilities /by Peter Lavers

In my role as a consultant and adviser to companies across sectors, I am increasingly coming across and hearing about the utilisation of playbooks in customer experience managem… Read more

Utilities need to improve the customer experience for B2B key accounts.

March 16, 2022/in Business Capabilities /by Dr Mark Hollyoake

“Utilities today are facing more existential threats than ever before. Third-party providers of clean energy now offer a credible alternative to the traditional power company… Read more

Why is Trust key in Financial Services?

March 3, 2022/in Embedded Trust /by Dr Mark Hollyoake

Why is Trust key in Financial Services? The financial services sector shows no signs of slowing down, a lack of challengers, disruptors or a change in its highly competitiv… Read more

Watch the Panel here – Digital Transformation In Healthcare

November 8, 2021/in Business Capabilities /by Ellie Luk

What does it take to lead a digital transformation in healthcare? Wil Payne, Leadership consultant and coach of Newland Partners, chaired the second panel discussion in this ser… Read more