Digital Transformation in Healthcare – Part 2
What does it take to lead a digital transformation in healthcare?
Wil Payne, Leadership consultant and coach, chairs the second panel discussion in this series to explore experi… Read more
Read our insights, blogs and articles on Organisational Performance by industry experts and academically acclaimed authors.
The Trust Dividend – by Dr Mark Hollyoake – Press Feature
The Trust Dividend by Dr Mark Hollyoake, featured in The International Journal of Sales Transformation.
October 2021
To read the full article, click here
The strategic implicat… Read more
Building ‘Business-to- Business’ Trust At Operations Level. Part 3
Building ‘Business-to- Business’ Trust At Operations Level
Let’s take a look at trust development and how to “make it happen” and turn leadership intention… Read more
Top 25 CX Blogs
We are delighted to announce that the Customer Attuned blog has been included in HelpSquad‘s list of “25 Customer Experience Blogs to Add to your Weekly Reading List… Read more
Developing People in a Digital World – read the panel summary and watch it again
“There is no doubt that the future of people development strategies will be impacted by the forced changes companies have had to adopt to retain a focus on capability development o… Read more
Developing People in a Digital World – Panel Discussion Summary
“There is no doubt that the future of people development strategies will be impacted by the forced changes companies have had to adopt to retain a focus on capability development o… Read more
Meet the speakers joining us on the panel: Developing People in a Digital World
There is still time to register for this popular event: REGISTER HERE
… Read more
Developing People in a Digital World – Online Panel Discussion – 11 Feb 2021
Many global markets are still facing lockdown restrictions, so how do companies handle the challenge of developing people in a digital world?
Designing and delivering effectiv… Read more
Supporting clients as they manage their new homeworkers
One thing that we haven’t been short of in social media this year, has been articles and advice aplenty on how to deal with the challenges posed by Covid19, but what about articles on… Read more
Joined up Voice of Customer and Staff Studies
In my many years as a practitioner and consultant in the field of Customer Management I’ve often wondered why business treats its Voice of Customer (VoC) and Voice of Employee (VoE… Read more
building a culture of customer centricity based on B2B Trust
Let‘s chat!
