Champion-led Change Archives - Customer Attuned

Blog, Champion-led Change, Change Management, Customer Centricity, Leadership, Operations, People Capabilities

Getting Agile really working outside of IT requires culture change

The term Agile Working is being used within more & more businesses. Although loosely defined, it generally refers to a more flexible and pacey way of working. In this post, I sh… Read more

February 13, 2020/by Paul Laughlin

B2B Customer Management, Champion-led Change, Expert led selling, Insight Based Selling, News, People Capabilities

CONTACTUM Sales Academy

Had a terrific first session with the graduate intake for the CONTACTUM Sales Academy; very enthusiastic bunch of guys and they will help shape the wider sales academy programme t… Read more

May 4, 2018/by Gary Lunt

B2B Customer Management, Champion-led Change, Expert led selling, Insight Based Selling, News, People Capabilities

Developing the Sales Academy

Had a great day with Nigel and the sales colleagues from CONTACTUM at an exhibition in Exeter – great insights to help develop the Sales Academy, and first hand experience of deta… Read more

May 4, 2018/by Gary Lunt

Blog, Brokers, Building Your Capability & Competency Framework, Champion-led Change, CRM, CRQ NPS, Customer Experience Improvement, Distributor / Intermediary Management, Financial Services, Insight Based Selling, Intermediary / Broker Management and Development, Key Account Management, People Capabilities, Sales Capability Development, Sales Development, Strategy

Writing business – It’s all about attitude

At Customer Attuned, one of our sectors of expertise is the insurance industry. Being a ‘non-player’ in the process of underwriting business for customers, we ha… Read more

July 4, 2017/by Alan Thompson

B2B Customer Management, B2B Trust, Building Your Capability & Competency Framework, Business Capabilities, Champion-led Change, Customer Centricity, Customer Management, Customer Relationship Strategy, Expert led selling, Insight Based Selling, Key Account Management, News, People Capabilities, Sales Capability Development, Sales Development

Developing People to Deliver Change

The Hornby Hobbies Story so far … We have been on an incredible journey with the Sales teams from Hornby Hobbies over the last six months. The start point saw a team with pressure on al… Read more

April 21, 2017/by Alan Thompson

Building Your Capability & Competency Framework, Champion-led Change, People Capabilities

What Makes an Organisation Creative?

Creativity drives innovation and change at a rapid pace. Its reach and impact on our everyday lives is enormous, yet, most of this innovation within organisations derives from a h… Read more

July 11, 2016/by Dr Mark Hollyoake

B2B Customer Management, Building Trust into your Customer Plans, Building Your Capability & Competency Framework, Champion-led Change, Customer Attuned Assessment, Joint Business Planning, Key Account Management, Operations, Planning, Sales Development, Strategy, The Golden Threads

The Golden Threads: Part 11 (of 12): Ways of Working

This series of blogs explores twelve “golden threads” of critical capability across the CAA® model and considers their application in B2B customer management (CM). All of the th… Read more

July 13, 2015/by Peter Lavers

B2B Customer Management, Building Your Capability & Competency Framework, Champion-led Change, Customer Attuned Assessment, Key Account Management, Sales Capability Development, Sales Development, Standing in the Shoes of your Buyer, The Golden Threads

The Golden Threads: Part 10 (of 12): People & Competencies

This series of blogs explores twelve “golden threads” of critical capability across the CAA® model and considers their application in B2B customer management (CM). All of the th… Read more

July 10, 2015/by Peter Lavers

Building Trust into your Customer Plans, Building Your Capability & Competency Framework, Business Requirements Definition, Champion-led Change, Customer Attuned Assessment, Customer Centricity, Customer Experience Improvement, Customer Proposition Development, Customer Relationship Strategy, Customer Value Management, Distributor / Intermediary Management, Distributor Management & Development, Expert led selling, Insight Based Selling, Intermediary / Broker Management and Development, Key Account Management, Planning, Sales Capability Development, The Golden Threads

The Golden Threads: Part 5 (of 12): Hunting New Business

This series of blogs explores twelve “golden threads” of critical capability across the CAA® model and considers their application in B2B customer management (CM). All of the th… Read more

July 3, 2015/by Peter Lavers

B2B Customer Management, B2B Trust, Building Trust into your Customer Plans, Building Your Capability & Competency Framework, Champion-led Change, CRM Readiness, CRQ Assessment, Customer Centricity, Customer Experience Improvement, Customer Information Planning, Customer Journey Mapping, Customer Proposition Development, Customer Relationship Strategy, Digital Strategy, Distributor / Intermediary Management, Distributor Management & Development, Insight Based Selling, Intermediary / Broker Management and Development, Joint Business Planning, Key Account Management, Proposition Development, Sales Capability Development, Standing in the Shoes of your Buyer, The Great Debate

The Great Debate (3) – What B2B and B2C can learn from each other?

Our June Customer Management Great Debate was held at the glorious Queen’s House in Greenwich, London, followed by a guided tour of the inspirational Cutty Sark, the world’s most… Read more

June 3, 2014/by Ellie Luk

Getting Agile really working outside of IT requires culture change

CONTACTUM Sales Academy

Developing the Sales Academy

Writing business – It’s all about attitude

Developing People to Deliver Change

What Makes an Organisation Creative?

The Golden Threads: Part 11 (of 12): Ways of Working

The Golden Threads: Part 10 (of 12): People & Competencies

The Golden Threads: Part 5 (of 12): Hunting New Business

The Great Debate (3) – What B2B and B2C can learn from each other?

CONTACT US

Latest News

QUICK CONTACT