As our business prepares to host a panel discussion ‘Adapting to new normal customer behaviour’ that explores amongst other things, the impact of the Covid19 pandemic on changin… Read more
https://customerattuned.com/wp-content/uploads/2020/05/67088776w6.jpg4301300Alan Thompsonhttps://customerattuned.com/wp-content/uploads/2016/05/logo.pngAlan Thompson2020-06-24 13:36:212020-06-24 13:36:21Changing customer behaviour – the impact on Learning & Development
How good are you at selling and managing relationships within an expert-led industry?
In this article, we look at the role of the sales and/or account management team in creating a… Read more
https://customerattuned.com/wp-content/uploads/2019/04/shutterstock_396753343-2-2.jpg470704Alan Thompsonhttps://customerattuned.com/wp-content/uploads/2016/05/logo.pngAlan Thompson2019-04-12 17:00:272019-04-12 17:04:47Account Management in Financial Services – Expert Salesmen or Experts Who Can Sell?
Had a terrific first session with the graduate intake for the CONTACTUM Sales Academy; very enthusiastic bunch of guys and they will help shape the wider sales academy programme t… Read more
Had a great day with Nigel and the sales colleagues from CONTACTUM at an exhibition in Exeter – great insights to help develop the Sales Academy, and first hand experience of deta… Read more
https://customerattuned.com/wp-content/uploads/2016/05/logo.png00Gary Lunthttps://customerattuned.com/wp-content/uploads/2016/05/logo.pngGary Lunt2018-05-04 11:45:252018-05-04 11:47:19Developing the Sales Academy
The importance of the BDM role and function in the distribution and customer management of financial services cannot be underestimated. The BDM ensures we gain and maintain the o… Read more
https://customerattuned.com/wp-content/uploads/2017/10/computersaysno.jpg505657Dr Mark Hollyoakehttps://customerattuned.com/wp-content/uploads/2016/05/logo.pngDr Mark Hollyoake2017-10-09 16:07:212017-10-13 09:01:01Business Development Managers (BDM) & the Underwriter relationship
The Hornby Hobbies Story so far …
We have been on an incredible journey with the Sales teams from Hornby Hobbies over the last six months. The start point saw a team with pressure on al… Read more
https://customerattuned.com/wp-content/uploads/2016/05/logo.png00Alan Thompsonhttps://customerattuned.com/wp-content/uploads/2016/05/logo.pngAlan Thompson2017-04-21 14:38:452017-04-21 14:42:13Developing People to Deliver Change
How good are you at selling and managing relationships within an expert led industry?
In our first financial services article, we examined the importance of broker-intermediar… Read more
https://customerattuned.com/wp-content/uploads/2016/05/logo.png00Alan Thompsonhttps://customerattuned.com/wp-content/uploads/2016/05/logo.pngAlan Thompson2016-07-01 14:18:252016-07-01 14:18:58Account management in a complex industry – “Expert salesmen or experts who can sell?”
In the second of our series of articles exploring various issues in the intermediated world of financial services, “Expert salesmen or experts who can sell?” we looked at various… Read more
https://customerattuned.com/wp-content/uploads/2016/05/logo.png00Alan Thompsonhttps://customerattuned.com/wp-content/uploads/2016/05/logo.pngAlan Thompson2016-07-01 14:16:512016-07-01 14:19:05Customer management in a world of intermediaries and brokers – “Experts that sell – does it work”?
This series of blogs explores twelve “golden threads” of critical capability across the CAA® model and considers their application in B2B customer management (CM). All of the th… Read more
https://customerattuned.com/wp-content/uploads/2016/05/logo.png00Peter Lavershttps://customerattuned.com/wp-content/uploads/2016/05/logo.pngPeter Lavers2015-07-03 07:00:172016-06-07 12:46:00The Golden Threads: Part 5 (of 12): Hunting New Business
This series of blogs explores twelve “golden threads” of critical capability across the CAA® model and considers their application in B2B customer management (CM). All of the th… Read more
