Timing always seems to be an issue with new voice of the customer (VoC) surveys, capability building, and customer experience (CX) improvement programmes.
I often hear “l… Read more
https://customerattuned.com/wp-content/uploads/2020/12/Delay.jpg9551131Peter Lavershttps://customerattuned.com/wp-content/uploads/2016/05/logo.pngPeter Lavers2020-12-01 12:10:282020-12-01 12:10:31Are there any good reasons for delaying a CX listening or improvement programme?
As our business prepares to host a panel discussion ‘Adapting to new normal customer behaviour’ that explores amongst other things, the impact of the Covid19 pandemic on changin… Read more
https://customerattuned.com/wp-content/uploads/2020/05/67088776w6.jpg4301300Alan Thompsonhttps://customerattuned.com/wp-content/uploads/2016/05/logo.pngAlan Thompson2020-06-24 13:36:212020-06-24 13:36:21Changing customer behaviour – the impact on Learning & Development
Most companies are facing their biggest challenges of peacetime history as we navigate through the Coronavirus pandemic.
Some won’t make it.
Falling sales and profits?
Many are… Read more
https://customerattuned.com/wp-content/uploads/2020/05/Sales_Profits.jpg6571300Peter Lavershttps://customerattuned.com/wp-content/uploads/2016/05/logo.pngPeter Lavers2020-05-11 06:30:022020-05-11 08:48:15Not making your targets? Don’t despair!
When it comes to dealing with customer requests and complaints, speed is of the essence. Or, at the very least it should be. Research shows that the average time for customer servic… Read more
https://customerattuned.com/wp-content/uploads/2020/02/LiveChat.jpg192413customerattunedhttps://customerattuned.com/wp-content/uploads/2016/05/logo.pngcustomerattuned2020-02-24 17:53:532020-02-26 08:27:529 Live Chat Benefits for B2B (Infographic)
Delivering a ‘human’ customer experience in a future that’s increasingly ‘digital’.
Reading the SAS / Futurum “Experience 2030” report about how
“consumers don’t just use digi… Read more
https://customerattuned.com/wp-content/uploads/2020/02/SAS-Human.jpg408605Peter Lavershttps://customerattuned.com/wp-content/uploads/2016/05/logo.pngPeter Lavers2020-02-04 16:18:402020-02-04 16:18:40Customer Experience: Digital or Human?
**COIVD 19 UPDATE: Event postponed until Thursday 4th June 2020**
It is with great regret that we have decided to postpone the breakfast event on Wednesday 18th March and resched… Read more
Congratulations to one of our founding directors Peter Lavers, who has been named as a top blogger in the realm of Customer Service.
The list has been created by Fonolo, who provid… Read more
https://customerattuned.com/wp-content/uploads/2020/01/Fonolo2020.jpg200600Ellie Lukhttps://customerattuned.com/wp-content/uploads/2016/05/logo.pngEllie Luk2020-01-15 10:16:052020-01-15 10:18:12Fonolo: Top 20 Customer Service blogs to read in 2020
Drivers of loyalty are also drivers of profitable business
I’ve recently been reading the SAS / Futurum “Experience 2030” report, and its question regarding what will drive cust… Read more
I have mentioned before that analysts benefit from stronger commercial awareness. But what do I mean by this term?
The easiest way to explain is to set it in context. A lack of commer… Read more
https://customerattuned.com/wp-content/uploads/2019/04/shutterstock_331290470-2.jpg469704Paul Laughlinhttps://customerattuned.com/wp-content/uploads/2016/05/logo.pngPaul Laughlin2020-01-08 15:46:402020-01-08 15:48:17The need for analysts to have improved commercial awareness
Why building, protecting and recovering trust is a business imperative
By Peter Lavers and Mark Hollyoake
Trust is a hot topic! Here in the UK it was a major factor in our general ele… Read more
https://customerattuned.com/wp-content/uploads/2019/12/SAS-CX2030_1.jpg284725Peter Lavershttps://customerattuned.com/wp-content/uploads/2016/05/logo.pngPeter Lavers2019-12-17 14:42:172019-12-17 14:42:17Trust is not a binary on/off switch
