No going back to the old way of managing customers and partners
Let’s face it, there is no going back to the old way we are used to in how we manage our customers and partners – the… Read more
https://customerattuned.com/wp-content/uploads/2022/03/No-going-back-1.png12602240Alan Thompsonhttps://customerattuned.com/wp-content/uploads/2016/05/logo.pngAlan Thompson2022-03-25 10:24:182022-03-29 13:49:20No going back to the old way of managing customers and partners
Customer charters can play a key role in manifesting your wider brand promise into concrete standards and commitments that you are happy for your customers to judge you by.
In hund… Read more
https://customerattuned.com/wp-content/uploads/2022/02/Customer-Charter-e1644495109153.jpg281500Peter Lavershttps://customerattuned.com/wp-content/uploads/2016/05/logo.pngPeter Lavers2022-02-10 11:51:022022-02-14 11:19:15Six lenses of best practice for Customer Charter development
Peter Lavers recently took part in this webinar with Amanda Cromhout, CEO of South Africa’s leading loyalty programme experts, Truth.
It was a wide-ranging discussion co… Read more
https://customerattuned.com/wp-content/uploads/2021/07/TruthLoyaltyWebinar.jpg5271113Peter Lavershttps://customerattuned.com/wp-content/uploads/2016/05/logo.pngPeter Lavers2021-07-07 17:24:052021-07-07 17:24:05Truth Loyalty Webinar with Peter Lavers
Customer centricity is a term that has been around for a number of years, but what does it mean in a business-to-business environment and how do we turn the words into a change in the w… Read more
We are delighted to announce that the Customer Attuned blog has been included in HelpSquad‘s list of “25 Customer Experience Blogs to Add to your Weekly Reading List… Read more
I was delighted to be interviewed by Onalytica recently – the World’s largest B2B influencer marketplace.
In the interview I’m asked about how I became rec… Read more
https://customerattuned.com/wp-content/uploads/2021/07/OnalyticaInterview.jpg260503Peter Lavershttps://customerattuned.com/wp-content/uploads/2016/05/logo.pngPeter Lavers2021-06-15 12:16:012021-07-07 12:20:33Onalytica Interview with Peter Lavers
We are delighted to announce that our founding director Peter Lavers has again been recognised as one of the World’s top 50 customer experience influencers, this time by T… Read more
https://customerattuned.com/wp-content/uploads/2021/07/Top50Awards.jpg360734Ellie Lukhttps://customerattuned.com/wp-content/uploads/2016/05/logo.pngEllie Luk2021-06-06 11:45:172021-07-07 11:46:34Awards Magazine recognises Peter Lavers as Top Influencer
Customer Attuned Director Peter Lavers will be participating in the next Truth Customer Loyalty webinar on 30 June, 2pm BST.
You are invited to join Truth’s CEO Amanda Crom… Read more
The SAS Global Forum is an event that brings together the most curious minds in analytics and data science.
It is a must for anybody interested in being more insight-led as a busines… Read more
https://customerattuned.com/wp-content/uploads/2021/05/SASGF.jpg10801080Peter Lavershttps://customerattuned.com/wp-content/uploads/2016/05/logo.pngPeter Lavers2021-05-13 14:21:182021-05-20 14:22:48SAS Global Forum
As an independent customer experience expert on the SAS Collaborators Programme, I’m delighted to have my new blog “Why treating customers fairly should be a top pr… Read more
https://customerattuned.com/wp-content/uploads/2021/02/Compassion-graph.jpg7761302Peter Lavershttps://customerattuned.com/wp-content/uploads/2016/05/logo.pngPeter Lavers2021-02-03 17:10:452021-02-09 17:12:51Why treating customers fairly should be a top priority
