As our business prepares to host a panel discussion ‘Adapting to new normal customer behaviour’ that explores amongst other things, the impact of the Covid19 pandemic on changin… Read more
https://customerattuned.com/wp-content/uploads/2020/05/67088776w6.jpg4301300Alan Thompsonhttps://customerattuned.com/wp-content/uploads/2016/05/logo.pngAlan Thompson2020-06-24 13:36:212020-06-24 13:36:21Changing customer behaviour – the impact on Learning & Development
As an insurance broker, your role is to understand my insurance needs and find the best match to the market to meet those needs. Given there are so many direct providers, onli… Read more
https://customerattuned.com/wp-content/uploads/2019/06/shutterstock_694253248-2.jpg469704Dr Mark Hollyoakehttps://customerattuned.com/wp-content/uploads/2016/05/logo.pngDr Mark Hollyoake2020-06-16 17:05:502020-06-16 17:05:50Losing the opportunity to add value could also lose you trust and the business.
As part of our ongoing engagement with one of our clients, Bupa, we have recently designed and delivered a new virtual classroom session to members of the UK Insurance Account Mana… Read more
https://customerattuned.com/wp-content/uploads/2020/05/670887766.jpg4301300Alan Thompsonhttps://customerattuned.com/wp-content/uploads/2016/05/logo.pngAlan Thompson2020-05-19 10:45:472020-05-19 10:45:47Supporting our clients in a virtual world
Most companies are facing their biggest challenges of peacetime history as we navigate through the Coronavirus pandemic.
Some won’t make it.
Falling sales and profits?
Many are… Read more
https://customerattuned.com/wp-content/uploads/2020/05/Sales_Profits.jpg6571300Peter Lavershttps://customerattuned.com/wp-content/uploads/2016/05/logo.pngPeter Lavers2020-05-11 06:30:022020-05-11 08:48:15Not making your targets? Don’t despair!
Does your business have a capability framework in place for your people that clearly lays out the knowledge, skills and expertise needed to work effectively in each role? If the an… Read more
https://customerattuned.com/wp-content/uploads/2019/04/shutterstock_615092939-2.jpg469704Gary Lunthttps://customerattuned.com/wp-content/uploads/2016/05/logo.pngGary Lunt2019-04-16 18:25:082019-04-16 18:25:085 Ways to Maximise Your Investment in Developing a Capability Framework
How good are you at selling and managing relationships within an expert-led industry?
In this article, we look at the role of the sales and/or account management team in creating a… Read more
https://customerattuned.com/wp-content/uploads/2019/04/shutterstock_396753343-2-2.jpg470704Alan Thompsonhttps://customerattuned.com/wp-content/uploads/2016/05/logo.pngAlan Thompson2019-04-12 17:00:272019-04-12 17:04:47Account Management in Financial Services – Expert Salesmen or Experts Who Can Sell?
Are you preparing to make the most of your international trade and business development opportunities pre & post Brexit?
A leading bank has recently published a UK trade outl… Read more
https://customerattuned.com/wp-content/uploads/2013/04/customer-attuned-banner.jpg4301300Dr Mark Hollyoakehttps://customerattuned.com/wp-content/uploads/2016/05/logo.pngDr Mark Hollyoake2017-11-27 12:40:112017-11-27 13:36:19Exporting and International Business Development
Are your people getting the right share of mind / share of voice with your distributors?
We have the training and development programme to fix it. It cov… Read more
https://customerattuned.com/wp-content/uploads/2016/05/logo.png00Dr Mark Hollyoakehttps://customerattuned.com/wp-content/uploads/2016/05/logo.pngDr Mark Hollyoake2017-11-20 16:19:462017-11-21 09:35:52Are your people getting the right share of mind / share of voice with your distributors?
An environment of uncertainty, change and low inflation, coupled with sluggish market growth, make decisions on how to deliver more value, increasingly hard to re… Read more
https://customerattuned.com/wp-content/uploads/2016/05/logo.png00Dr Mark Hollyoakehttps://customerattuned.com/wp-content/uploads/2016/05/logo.pngDr Mark Hollyoake2017-08-30 16:30:262017-08-30 16:30:26‘More and Better for Less’
At Customer Attuned, one of our sectors of expertise is the insurance industry. Being a ‘non-player’ in the process of underwriting business for customers, we ha… Read more
https://customerattuned.com/wp-content/uploads/2017/07/broker-business.png11522048Alan Thompsonhttps://customerattuned.com/wp-content/uploads/2016/05/logo.pngAlan Thompson2017-07-04 15:58:422018-01-05 08:25:16Writing business – It’s all about attitude
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