Customer Attuned’s publications feed contains insights, articles and newsletters giving critical commentary on customer relationship development and organisational performance.

Peter Lavers

12 Golden Threads of B2B Customer Experience Management

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Peter Lavers evaluates the 12 crucial subject areas in B2B customer experience management. Based on real experience and backed up with industry leading benchmark data this… Read more
Dr Mark Hollyoake

The Trust Ladder

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Occupying the same market as your suppliers with transactional relationships? This is a challenge for any business, learn how to manage co-existence in this e-book. The Trust La… Read more