The global outsourced services market is a significant component of the B2B sector, accounting for tens of billions of revenues each year.
In essence, outsourcing is the p… Read more
https://customerattuned.com/wp-content/uploads/2019/02/00142_113_CA_Website-Articles-FEB-19-BCB-BLOG-HEADER-704x354.jpg354704Peter Lavershttps://customerattuned.com/wp-content/uploads/2016/05/logo.pngPeter Lavers2019-02-05 16:35:242019-02-11 09:58:13How Attuned are Customer/Supplier Business Relationships in the Outsourced Services Market?
Like many people who run relatively small B2B companies in the UK I have looked on in dismay at the collapse of our second largest building company.
I have no wish to add to the finger-… Read more
https://customerattuned.com/wp-content/uploads/2018/01/Carillion.jpg469889Peter Lavershttps://customerattuned.com/wp-content/uploads/2016/05/logo.pngPeter Lavers2018-01-19 15:58:172018-01-23 09:20:12What can B2B learn from the Carillion Liquidation?
We’re delighted to include this guest blog from our friend an associate Paul Laughlin.
Do you have a stakeholder map? Is it up-to-date and do you use it?
Those questions freq… Read more
https://customerattuned.com/wp-content/uploads/2017/11/iStock-650032976.jpg200300Paul Laughlinhttps://customerattuned.com/wp-content/uploads/2016/05/logo.pngPaul Laughlin2017-11-08 15:28:062017-11-08 15:45:03The Why, What and How of Stakeholder Mapping
In our third blog on Conflict within Business to Business (B2B) relationships we focus on ways organisations can prevent relationships from becoming over-dependent.
This blog… Read more
Mark Hollyoakehttps://customerattuned.com/wp-content/uploads/2016/05/logo.pngMark Hollyoake2016-02-17 08:00:082016-06-07 08:42:34Is conflict within a B2B relationship a bad thing? Part 3 of 3
Our second blog on conflict within B2B relationships focuses on some of the unanticipated downsides arising from strongly bonded trust relationships.
This blog has been publis… Read more
Mark Hollyoakehttps://customerattuned.com/wp-content/uploads/2016/05/logo.pngMark Hollyoake2016-02-10 08:00:222016-06-07 08:42:46Is conflict within a B2B relationship a bad thing? Part 2 of 3
In the first of three blogs we explore how you can use it to your advantage to prevent relationships from becoming over dependent.
This blog has been published in The Journal of Sale… Read more
Mark Hollyoakehttps://customerattuned.com/wp-content/uploads/2016/05/logo.pngMark Hollyoake2016-02-04 15:28:462016-06-07 08:44:32Is conflict within a B2B relationship a bad thing? Part 1 of 3
On the 12th day of Christmas my key account said to me “you can sharpen terms on the doves and pear trees”.
When a lot of your business is controlled or dependent on a few large acco… Read more
Mark Hollyoakehttps://customerattuned.com/wp-content/uploads/2016/05/logo.pngMark Hollyoake2015-12-24 08:00:002017-12-18 12:43:1312 Days of Xmas #12: my key account said to me “you can sharpen terms on the doves and pear trees”
On the 11th day of Christmas my true love gave to me a £100,000 training budget to improve my team’s Customer Management capabilities next year!
I can imagine that many of us woul… Read more
Alan Thompsonhttps://customerattuned.com/wp-content/uploads/2016/05/logo.pngAlan Thompson2015-12-22 15:32:412017-12-18 12:37:4012 Days of Xmas #11: My true love gave to me a £100,000 training budget to improve my team’s Customer Management capabilities!
On the 10th day of Christmas my Sales Director said to me “We’re all miserable and down-trodden, even though we’re bringing sales in.”
There is no doubt that many B2B b… Read more
Peter Lavershttps://customerattuned.com/wp-content/uploads/2016/05/logo.pngPeter Lavers2015-12-22 08:38:032017-12-18 12:27:0212 Days of Xmas #10: My Sales Director said to me “We are all miserable and down-trodden, even though we’re bringing sales in”
On the 9th day of Christmas my Directors said to me “we’re changing strategy”
Remember the days when company boards set a strategy for three to five years and then stayed on to… Read more
Mark Hollyoakehttps://customerattuned.com/wp-content/uploads/2016/05/logo.pngMark Hollyoake2015-12-21 08:00:072016-06-07 09:03:2712 Days of Xmas #9: My Directors said to me “we’re changing strategy”
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