Resilience has always been a hot topic in leadership circles across industries, just last year we held two events in Edinburgh and Birmingham where we looked at the importance of p… Read more
Earned, not Given: The Secret to Customer Loyalty in a Digital Age
Customer Attuned director Peter Lavers has had an article on consumer loyalty published in the latest issue of Customer Experience Magazine.
The SAS/Futurum Experience 2030 re… Read more
/by Peter LaversCustomer Management In a World Of Intermediaries and Brokers — “Do You Understand How It Works?”
Are you new to marketing or strategy in B2B insurance? Or have you worked in the industry for a while and want to add more value to propositions, relationships and customer strategi… Read more
/by Alan ThompsonTrusted Relationships = Consistently Good Service
At Deep-Insight, I spend a lot of my time trying to help our clients figure out how to build strong trusted relationships with their B2B (Business-to-Business) customers. Trust i… Read more
/by John O'ConnorOur Biggest Customer is a Bully. Help!
I was recently reminded of an interesting past edition of Management Today — it included an article about bullying. No, not online bullying or workplace bullying, but B2Bully… Read more
/by John O'ConnorTurning Business Intention Into Reality
At our recent breakfast event in Edinburgh, one of the topics covered was the challenges associated with turning business intent into reality.
During the event, it was highlight… Read more
/by Alan ThompsonTips from Experience: Protecting Your Less-Appreciated Technical Stars
Having given plenty of airtime to the benefit of books & podcasts, I’d like to turn to tips from experience. These are lessons learnt by leaders from practical on-the-job expe… Read more
/by Paul LaughlinProviding Leadership Through Change & Uncertainty Event
We were delighted to host an audience of senior leaders from across a range of industries at our Providing Leadership Through Change & Uncertainty event in Edinburgh this mor… Read more
/by Peter LaversHow Attuned are Customer/Supplier Business Relationships in the Outsourced Services Market?
The global outsourced services market is a significant component of the B2B sector, accounting for tens of billions of revenues each year.
In essence, outsourcing is the p… Read more
/by Peter LaversCustomer Attuned spotlights Employee Relationship Quality (ERQ)
Customer Attuned have been managing Customer Relationship Quality (CRQTM) programmes with our UK clients for a number of years. But did you know that we also offer an Employee ver… Read more
/by Alan ThompsonCONTACT US
CUSTOMER ATTUNED
Albion Mills,
Albion Road,
Greengates,
Bradford,
West Yorkshire,
United Kingdom,
BD10 9TQ
Albion Mills,
Albion Road,
Greengates,
Bradford,
West Yorkshire,
United Kingdom,
BD10 9TQ