How customer centric is your company? Does your customer strategy have the best of intentions, but in reality, is disjointed leaving the customer frustrated?
In our latest panel discussion in the series: Providing Leadership in the New Normal – we invited two senior executives from opposite sectors to talk about how they strive to make customer centricity a reality in their organisations.
Louise Evans, Head of Customer Experience at UCAS, Paul Willoughby, Head of Insight and Strategy Research at Beazley Group (Insurance), discuss and debate alongside our very own CX Influencer and Director, Peter Lavers, on what challenges they face in their companies and how they tackle customer centricity from the top down.
Talk to us if you are striving to improve customer centricity in your company.
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