Spirit Access, part of the Spirit Health Group, has launched a new Key Account Management (KAM) service that promises to equip Pharma with the skills and capabilities needed to he… Read more
https://customerattuned.com/wp-content/uploads/2019/05/shutterstock_572121190-2.jpg469703Gary Lunthttps://customerattuned.com/wp-content/uploads/2016/05/logo.pngGary Lunt2019-05-13 11:13:032019-05-13 13:28:34Unlocking New NHS Commercial Pathways For Pharma Through Key Account Management: The KAM Way
At our recent breakfast event in Edinburgh, one of the topics covered was the challenges associated with turning business intent into reality.
During the event, it was highlight… Read more
https://customerattuned.com/wp-content/uploads/2019/05/shutterstock_195219449-2-2.jpg354704Alan Thompsonhttps://customerattuned.com/wp-content/uploads/2016/05/logo.pngAlan Thompson2019-05-10 10:12:352019-05-10 10:12:53Turning Business Intention Into Reality
Customer Attuned are pleased to announce that a partnership has been formed with Spirit Access, part of Spirit Health Group, to develop best practice for Key Account Management i… Read more
https://customerattuned.com/wp-content/uploads/2019/05/shutterstock_621001451-2-2.jpg354704Gary Lunthttps://customerattuned.com/wp-content/uploads/2016/05/logo.pngGary Lunt2019-05-09 09:44:392019-05-09 11:45:32Customer Attuned Tackle the Healthcare Industry in Partnership with Spirit Access
The Susan & Bill Trilogy
The last time we met Susan and Bill, they were discussing survival tactics. Thankfully, they have managed to get the company back on an even keel – e… Read more
https://customerattuned.com/wp-content/uploads/2019/05/shutterstock_366828215-2.jpg469704John O'Connorhttps://customerattuned.com/wp-content/uploads/2016/05/logo.pngJohn O'Connor2019-05-02 12:11:222019-05-02 15:57:33Susan And Bill Have Relationship Problems – Episode 3
The Susan & Bill Trilogy
Following on from last week’s post on Bill and Susan, we explore what happens next in their story.
EPISODE 2: “Performing Zone” versus “Dan… Read more
https://customerattuned.com/wp-content/uploads/2019/04/shutterstock_331290383-2.jpg469704John O'Connorhttps://customerattuned.com/wp-content/uploads/2016/05/logo.pngJohn O'Connor2019-04-26 10:35:382019-05-02 15:59:11Susan And Bill Have Relationship Problems – Episode 2
The Susan & Bill Trilogy
When our partner Deep-Insight launched its B2B NPS white paper, we created a storyline around two fictitious characters called Bill (a thoughtful bu… Read more
https://customerattuned.com/wp-content/uploads/2019/04/shutterstock_331290470-2.jpg469704John O'Connorhttps://customerattuned.com/wp-content/uploads/2016/05/logo.pngJohn O'Connor2019-04-18 12:10:522019-05-02 16:00:29Susan And Bill Have Relationship Problems – Episode 1
Having given plenty of airtime to the benefit of books & podcasts, I’d like to turn to tips from experience. These are lessons learnt by leaders from practical on-the-job ex… Read more
Does your business have a capability framework in place for your people that clearly lays out the knowledge, skills and expertise needed to work effectively in each role? If the an… Read more
https://customerattuned.com/wp-content/uploads/2019/04/shutterstock_615092939-2.jpg469704Gary Lunthttps://customerattuned.com/wp-content/uploads/2016/05/logo.pngGary Lunt2019-04-16 18:25:082019-04-16 18:25:085 Ways to Maximise Your Investment in Developing a Capability Framework
How good are you at selling and managing relationships within an expert-led industry?
In this article, we look at the role of the sales and/or account management team in creating a… Read more
https://customerattuned.com/wp-content/uploads/2019/04/shutterstock_396753343-2-2.jpg470704Alan Thompsonhttps://customerattuned.com/wp-content/uploads/2016/05/logo.pngAlan Thompson2019-04-12 17:00:272019-04-12 17:04:47Account Management in Financial Services – Expert Salesmen or Experts Who Can Sell?
The future of AI and threat to our jobs is a popular topic for news recently. But here is a positively helpful book to help you respond.
Unlike so much that is written on this topic, , … Read more
https://customerattuned.com/wp-content/uploads/2019/04/robot-call-center-picture-id943557584.jpg386979Paul Laughlinhttps://customerattuned.com/wp-content/uploads/2016/05/logo.pngPaul Laughlin2019-04-04 11:31:072019-04-12 17:46:46The Future of AI and Your Working Life – Start Planning
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