Strategic CRM for Business Leaders Master Class

Customer Relationship Management (CRM) has strategic influence far beyond Sales and Marketing. Microsoft Dynamics CRM outlines the prospects’ journey through the business to enable informed strategies that focus on serving customers better and driving profitable growth.

Peter Lavers and Mark Hollyoake will be guest speakers at these two FREE master classes hosted by eBECS.

  1. 10am–4pm, Wednesday 30th March 2016 at eBECS Swindon
  2. 10am–4pm, Wednesday 18th May 2016 at eBECS Chesterfield

With content developed specifically for board-level delegates, this must-attend event gets to the heart of current CRM issues and thinking while enabling you to network and compare experiences with senior management peers from various sectors.

To register for the event click on the links above or call eBECS on 08455 441 441.



Ellie Luk

Ellie’s career began in retail marketing for luxury and main stream brands over 20 years ago in London and in Hong Kong, where she was responsible for creating e-commerce platforms, initiating marketing strategies, developing B2B collaborations and partners and orchestrating customer events and conferences.

A keen project manager, Ellie is firm but patient in controlling and executing marketing communications, building B2B alliances, managing and developing the series of C-Level conferences “The Great Debate” for our B2B clients, enhancing customer relationship management and developing multi-channel customer strategies.

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