Tag Archive for: B2B Customer Management

What do you call a FCMG Consultant?

What do you call a FMCG Consultant? Trouble-shooter, Problem Solver and Magician!

What do you call a FMCG Consultant? Trouble-shooter, Problem Solver and Magician! Over the last few years and working with the team here at Customer Attuned with our clients, I hav… Read more
A year in lockdown supporting our customers

A Year in Lockdown Supporting our Customers

A year in lockdown supporting our customers Looking back at the last 12 months, it’s easy to focus on the negative news and forget the positives that came out of going into lockdown.… Read more
What is your customer relationship purpose?

What is your Customer Relationship Purpose? B2B Trust Series Part 1

What is your Customer Relationship Purpose? How many of us have actually taken the time to ask ourselves this question and then tried to answer it? And having thought it through, ha… Read more
Building Trust in the Supply Chain

Building Trust in the Supply Chain

How do you go about building trust in the supply chain? Working with independent food and beverage wholesalers during the pandemic has been a real rollercoaster ride as the econom… Read more
Developing People in a Digital World

Developing People in a Digital World – read the panel summary and watch it again

“There is no doubt that the future of people development strategies will be impacted by the forced changes companies have had to adopt to retain a focus on capability development o… Read more

Developing People in a Digital World – Panel Discussion Summary

“There is no doubt that the future of people development strategies will be impacted by the forced changes companies have had to adopt to retain a focus on capability development o… Read more

Why treating customers fairly should be a top priority

As an independent customer experience expert on the SAS Collaborators Programme, I’m delighted to have my new blog “Why treating customers fairly should be a top pr… Read more

Peter Lavers Voted as top CX Professional

We’re happy to report that our founding director Peter Lavers has been voted by the readers of the UK’s Customer Experience (CX) Magazine as one of the top 50 CX Profes… Read more

Are there any good reasons for delaying a CX listening or improvement programme?

Timing always seems to be an issue with new voice of the customer (VoC) surveys, capability building, and customer experience (CX) improvement programmes. I often hear “l… Read more