B2B Customer Management Archives - Page 8 of 14

Peter Lavers named as a Top Customer Service Influencer

September 6, 2018/in News /by Dr Mark Hollyoake

Customer Attuned Director Peter Lavers has again been named as one of the world’s top customer service influencers. He has been featured on Fit Small Business’s Top Customer Serv… Read more

Managing Distributors as Partners

August 1, 2018/in Customer Management /by Dr Mark Hollyoake

Our new book is out! It’s only taken three years to write….. MANAGING AND DEVELOPING YOUR DISTRIBUTOR RELATIONSHIP Are you considering using distributors, or unsu… Read more

CONTACTUM Sales Academy

May 4, 2018/in Sales and Account Management /by Gary Lunt

Had a terrific first session with the graduate intake for the CONTACTUM Sales Academy; very enthusiastic bunch of guys and they will help shape the wider sales academy programme t… Read more

Developing the Sales Academy

May 4, 2018/in Sales and Account Management /by Gary Lunt

Had a great day with Nigel and the sales colleagues from CONTACTUM at an exhibition in Exeter – great insights to help develop the Sales Academy, and first hand experience of deta… Read more

How to use Trust DNA™ for Business Development

March 20, 2018/in Embedded Trust /by Dr Mark Hollyoake

Like our personal world, business to business can also be surrounded by fake news, false claims, unethical behaviours and self interest. Never has there bee… Read more

What can B2B learn from the Carillion Liquidation?

January 19, 2018/in B2B Trust /by Peter Lavers

Like many people who run relatively small B2B companies in the UK I have looked on in dismay at the collapse of our second largest building company. I have no wish to add to the finger-… Read more

5 ways to increase support team productivity

December 13, 2017/in Training and Development /by customerattuned

Welcome to our new guest blogger Jason Grills, who specialises in customer service enhancement and productivity. “Productivity is being able to do things that you were never abl… Read more

Exporting and International Business Development

November 27, 2017/in Sales and Account Management /by Dr Mark Hollyoake

Are you preparing to make the most of your international trade and business development opportunities pre & post Brexit? A leading bank has recently published a UK trade outl… Read more

Customer Attuned Director Guest Speaker at The University of Southampton

October 23, 2017/in News /by Dr Mark Hollyoake

Customer Attuned Director, Mark Hollyoake, delivered a guest lecture at the University of Southampton today. Over the course of two hours Mark led an interactive session that ex… Read more

‘More and Better for Less’

August 30, 2017/in Customer Management /by Dr Mark Hollyoake

An environment of uncertainty, change and low inflation, coupled with sluggish market growth, make decisions on how to deliver more value, increasingly hard to re… Read more

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