customer experience Archives - Page 3 of 5

Are there any good reasons for delaying a CX listening or improvement programme?

December 1, 2020/in Customer Management /by Peter Lavers

Timing always seems to be an issue with new voice of the customer (VoC) surveys, capability building, and customer experience (CX) improvement programmes. I often hear “l… Read more

Joined up Voice of Customer and Staff Studies

November 18, 2020/in Business Capabilities /by Peter Lavers

In my many years as a practitioner and consultant in the field of Customer Management I’ve often wondered why business treats its Voice of Customer (VoC) and Voice of Employee (VoE… Read more

Not making your targets? Don’t despair!

May 11, 2020/in Sales and Account Management /by Peter Lavers

Most companies are facing their biggest challenges of peacetime history as we navigate through the Coronavirus pandemic. Some won’t make it. Falling sales and profits? Many are… Read more

9 Live Chat Benefits for B2B (Infographic)

February 24, 2020/in Customer Management /by customerattuned

When it comes to dealing with customer requests and complaints, speed is of the essence. Or, at the very least it should be. Research shows that the average time for customer servic… Read more

Customer Experience: Digital or Human?

February 4, 2020/in Business Capabilities /by Peter Lavers

Delivering a ‘human’ customer experience in a future that’s increasingly ‘digital’. Reading the SAS / Futurum “Experience 2030” report about how “consumers don’t just use digi… Read more

Mark Hollyoake gains his Doctorate on B2B Trust

January 27, 2020/in B2B Trust /by Dr Mark Hollyoake

Huge congratulations to one of our directors, Mark Hollyoake, for successfully completing and passing his Doctorate, analysing and proving the constituents of B2B Trust. Is it… Read more

Customer Attuned B2B Trust Series of Debates

Providing Leadership Through Change & Uncertainty – B2B Trust Series Event – 18 March 2020

January 24, 2020/in B2B Trust /by Ellie Luk

**COIVD 19 UPDATE: Event postponed until Thursday 4th June 2020** It is with great regret that we have decided to postpone the breakfast event on Wednesday 18th March and resched… Read more

Fonolo: Top 20 Customer Service blogs to read in 2020

January 15, 2020/in News /by Ellie Luk

Congratulations to one of our founding directors Peter Lavers, who has been named as a top blogger in the realm of Customer Service. The list has been created by Fonolo, who provid… Read more

Panviva’s Top CX Influencers

November 20, 2019/in News /by Ellie Luk

International recognition as a top influencer / expert in the field of Customer Experience (CX) is not something that Customer Attuned’s co-founder Peter Lavers has act… Read more

Exceeders’ List of top 10 Customer Experience Influencers

October 23, 2019/in News /by Alan Thompson

Customer Attuned co-founder Peter Lavers has again been named as a top influencer in the realm of Customer Experience (CX). The list has been created by Exceeders – an IT community… Read more

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