“Commitment and trust, rather than (or at least in addition to) power and dependence, are now central to discussions of business relationships. Researchers and practitioners h… Read more
https://customerattuned.com/wp-content/uploads/2019/05/shutterstock_1150617275-2.jpg469704John O'Connorhttp://customerattuned.com/wp-content/uploads/2022/08/logo-1.svgJohn O'Connor2019-05-23 09:00:452022-06-23 10:28:01Why are Trust and Commitment so Important in B2B?
One of my esteemed colleagues recently sent a draft document to me that had a typo – satisfaction had been spelt with an extra ‘t’, making up a new word ‘statisfaction’.
That got me th… Read more
https://customerattuned.com/wp-content/uploads/2019/05/shutterstock_158522279-2.jpg469704Peter Lavershttp://customerattuned.com/wp-content/uploads/2022/08/logo-1.svgPeter Lavers2019-05-20 13:39:302023-06-21 09:12:49Satisfaction or ‘Statisfaction’?
To complement recent advice from our guest bloggers, let’s consider the political dimension of applying analytics in business.
Annette & Peter have shared useful tips on ap… Read more
https://customerattuned.com/wp-content/uploads/2019/05/shutterstock_457223893-2-2.jpg354704Paul Laughlinhttp://customerattuned.com/wp-content/uploads/2022/08/logo-1.svgPaul Laughlin2019-05-17 09:00:412022-09-08 10:14:15Don’t Neglect the Political Dimension of Applying Analytics or Insight
The Susan & Bill Trilogy
The last time we met Susan and Bill, they were discussing survival tactics. Thankfully, they have managed to get the company back on an even keel – excu… Read more
https://customerattuned.com/wp-content/uploads/2019/05/shutterstock_366828215-2.jpg469704John O'Connorhttp://customerattuned.com/wp-content/uploads/2022/08/logo-1.svgJohn O'Connor2019-05-02 12:11:222022-09-08 10:18:38Susan And Bill Have Relationship Problems – Episode 3
The Susan & Bill Trilogy
Following on from last week’s post on Bill and Susan, we explore what happens next in their story.
EPISODE 2: “Performing Zone” versus “Danger Zone”
S… Read more
https://customerattuned.com/wp-content/uploads/2019/04/shutterstock_331290383-2.jpg469704John O'Connorhttp://customerattuned.com/wp-content/uploads/2022/08/logo-1.svgJohn O'Connor2019-04-26 10:35:382022-09-08 10:18:38Susan And Bill Have Relationship Problems – Episode 2
The Susan & Bill Trilogy
When our partner Deep-Insight launched its B2B NPS white paper, we created a storyline around two fictitious characters called Bill (a thoughtful bu… Read more
https://customerattuned.com/wp-content/uploads/2019/04/shutterstock_331290470-2.jpg469704John O'Connorhttp://customerattuned.com/wp-content/uploads/2022/08/logo-1.svgJohn O'Connor2019-04-18 12:10:522022-09-08 10:18:38Susan And Bill Have Relationship Problems – Episode 1
“To manage great relationships, we need great people”
Much of the UK insurance and wealth management industry is reliant on a distribution model centred on the key role of brokers… Read more
https://customerattuned.com/wp-content/uploads/2019/03/shutterstock_615451883-2-2.jpg354704Alan Thompsonhttp://customerattuned.com/wp-content/uploads/2022/08/logo-1.svgAlan Thompson2019-03-15 13:44:232023-06-21 09:13:42Financial Services: Developing Quality Relationships With Your Intermediaries
As part of my role as an IBM Futurist, I was asked to feature as a guest for the thinkLeaders Podcast, recorded from the IBM Think 2019 Conference in San Francisco. In the podcast enti… Read more
February was a busy month for us as we were in the final delivery stage of two key projects with our partners at Deep-Insight. These projects demonstrate the real value in working wi… Read more
https://customerattuned.com/wp-content/uploads/2019/03/shutterstock_670809484.jpg354754Gary Lunthttp://customerattuned.com/wp-content/uploads/2022/08/logo-1.svgGary Lunt2019-03-05 12:07:162022-06-22 12:09:29Customer Attuned Delivers Real Value for Trusted Partners Deep-Insight
This January, top industry leaders joined together to discuss Dimension Data’s recent 2019 Customer Experience Benchmarking Report. As a recognised CX influencer, I wa… Read more