Let’s get down to basics; the majority of UK businesses will be having problems with their customer base, it just depends upon the severity of the impacts of the pandemic, lo… Read more
https://customerattuned.com/wp-content/uploads/2019/02/shutterstock_721313680.jpg28805120Gary Lunthttp://customerattuned.com/wp-content/uploads/2022/08/logo-1.svgGary Lunt2020-06-16 16:16:502022-06-23 10:22:02Where have all my customers gone?
https://customerattuned.com/wp-content/uploads/2020/06/Online-Panel_May.jpg6251144Alan Thompsonhttp://customerattuned.com/wp-content/uploads/2022/08/logo-1.svgAlan Thompson2020-06-02 16:43:532022-06-23 12:19:40How can we better manage our own and our team’s resilience – Panel Discussion Summary
Key Account Management (KAM) is one of the most enduring buzz-phrases in UK pharma. Such has been the fervour around the sector’s adoption of KAM that one could be forgiven for thin… Read more
https://customerattuned.com/wp-content/uploads/2019/06/shutterstock_304366739-2.jpg469704David Southernhttp://customerattuned.com/wp-content/uploads/2022/08/logo-1.svgDavid Southern2019-06-10 12:24:162022-06-23 12:32:28Yes We KAM: How Pharma Can Learn from Best Practice in Other Sectors
Spirit Access, part of the Spirit Health Group, has launched a new Key Account Management (KAM) service that promises to equip Pharma with the skills and capabilities needed to he… Read more
https://customerattuned.com/wp-content/uploads/2019/05/shutterstock_572121190-2.jpg469703Gary Lunthttp://customerattuned.com/wp-content/uploads/2022/08/logo-1.svgGary Lunt2019-05-13 11:13:032022-06-22 12:57:26Unlocking New NHS Commercial Pathways For Pharma Through Key Account Management: The KAM Way
Like our personal world, business to business can also be surrounded by fake news, false claims, unethical behaviours and self interest. Never has there bee… Read more
http://customerattuned.com/wp-content/uploads/2022/08/logo-1.svg00Dr Mark Hollyoakehttp://customerattuned.com/wp-content/uploads/2022/08/logo-1.svgDr Mark Hollyoake2018-03-20 14:54:292022-06-23 10:30:17How to use Trust DNA™ for Business Development
It’s hard to believe that the Credit Crunch hit the global economy a whole decade ago!
Readers in their mid-thirties and under may not have experienced anything in their professio… Read more
https://customerattuned.com/wp-content/uploads/2017/11/credit-crunch.jpg9231183Peter Lavershttp://customerattuned.com/wp-content/uploads/2022/08/logo-1.svgPeter Lavers2017-11-22 12:56:452022-06-22 12:50:11Credit Crunch 10 Years On – 4 Seismic Changes in B2B Customer Management
We’re delighted to include this guest blog from our friend an associate Paul Laughlin.
Do you have a stakeholder map? Is it up-to-date and do you use it?
Those questions freq… Read more
https://customerattuned.com/wp-content/uploads/2017/11/iStock-650032976.jpg200300Paul Laughlinhttp://customerattuned.com/wp-content/uploads/2022/08/logo-1.svgPaul Laughlin2017-11-08 15:28:062022-09-08 10:33:18The Why, What and How of Stakeholder Mapping
An environment of uncertainty, change and low inflation, coupled with sluggish market growth, make decisions on how to deliver more value, increasingly hard to re… Read more
http://customerattuned.com/wp-content/uploads/2022/08/logo-1.svg00Dr Mark Hollyoakehttp://customerattuned.com/wp-content/uploads/2022/08/logo-1.svgDr Mark Hollyoake2017-08-30 16:30:262022-09-08 10:29:22‘More and Better for Less’
How strong is the relationship with your most important customer? Over the last 15 years we have been researching and exploring trust as an indicator of partnership strength.
Whe… Read more
http://customerattuned.com/wp-content/uploads/2022/08/logo-1.svg00Dr Mark Hollyoakehttp://customerattuned.com/wp-content/uploads/2022/08/logo-1.svgDr Mark Hollyoake2017-08-23 14:21:372022-06-23 10:28:01‘TRUST’ – THE PARTNERSHIP GLUE
At Customer Attuned, one of our sectors of expertise is the insurance industry. Being a ‘non-player’ in the process of underwriting business for customers, we ha… Read more
https://customerattuned.com/wp-content/uploads/2017/07/broker-business.png11522048Alan Thompsonhttp://customerattuned.com/wp-content/uploads/2022/08/logo-1.svgAlan Thompson2017-07-04 15:58:422022-09-08 10:29:46Writing business – It’s all about attitude