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Are there any good reasons for delaying a CX listening or improvement programme?

December 1, 2020/in Customer Management /by Peter Lavers

Timing always seems to be an issue with new voice of the customer (VoC) surveys, capability building, and customer experience (CX) improvement programmes. I often hear “l… Read more

https://customerattuned.com/wp-content/uploads/2020/12/Delay.jpg 955 1131 Peter Lavers http://customerattuned.com/wp-content/uploads/2022/08/logo-1.svg Peter Lavers2020-12-01 12:10:282023-06-21 09:09:02Are there any good reasons for delaying a CX listening or improvement programme?

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