Tag Archive for: Planning

Alan Thompson

Two of the Most Common Mistakes Companies Make in Customer Experience

/in /by
CXM the Customer Experience Magazine has recently published an article by one of our Customer Attuned Directors, Peter Lavers. In the article, Peter shares his experience from o… Read more
Alan Thompson

12 Days of Xmas #11: My true love gave to me a £100,000 training budget to improve my team’s Customer Management capabilities!

/in /by
On the 11th day of Christmas my true love gave to me a £100,000 training budget to improve my team’s Customer Management capabilities next year! I can imagine that many of us would be… Read more
Dr Mark Hollyoake

12 Days of Xmas #9: My Directors said to me “we’re changing strategy”

/in /by
On the 9th day of Christmas my Directors said to me “we’re changing strategy” Remember the days when company boards set a strategy for three to five years and then stayed on to see it t… Read more
Peter Lavers

Top 5 Strategic Priorities of B2B Customer Management in 2016

/in /by
Being “Customer Attuned” is all about building better B2B customer relationships based on trust, working together for mutual commercial benefit. We carried out an internatio… Read more
Peter Lavers

The Golden Threads: Part 9 (of 12): Organisational Design

/in /by
This series of blogs explores twelve “golden threads” of critical capability across the CAA® model and considers their application in B2B customer management (CM). All of the th… Read more