We are delighted to announce that the Customer Attuned blog has been included in HelpSquad‘s list of “25 Customer Experience Blogs to Add to your Weekly Reading List… Read more
I was delighted to be interviewed by Onalytica recently – the World’s largest B2B influencer marketplace.
In the interview I’m asked about how I became rec… Read more
https://customerattuned.com/wp-content/uploads/2021/07/OnalyticaInterview.jpg260503Peter Lavershttp://customerattuned.com/wp-content/uploads/2022/08/logo-1.svgPeter Lavers2021-06-15 12:16:012023-06-21 09:07:54Onalytica Interview with Peter Lavers
We are delighted to announce that our founding director Peter Lavers has again been recognised as one of the World’s top 50 customer experience influencers, this time by T… Read more
https://customerattuned.com/wp-content/uploads/2021/07/Top50Awards.jpg360734Ellie Lukhttp://customerattuned.com/wp-content/uploads/2022/08/logo-1.svgEllie Luk2021-06-06 11:45:172022-06-22 11:59:25Awards Magazine recognises Peter Lavers as Top Influencer
Customer Centricity is a term that has been around for many years, but what does it really mean in a B2B environment?
Join our panellists from very different sectors plus our own res… Read more
https://customerattuned.com/wp-content/uploads/2021/05/Customer-Centricity-Event-Speaker-Banner.png6281200Ellie Lukhttp://customerattuned.com/wp-content/uploads/2022/08/logo-1.svgEllie Luk2021-05-25 15:15:172022-06-22 11:59:25Meet the speakers joining the panel discussion: Making Customer Centricity a Reality
A powerful exploration of trust in sales with Dr Mark Hollyoake in conversation with Jeremy Noad.
Featured on Trust Enablement on April 19, 2021.
Dr. Mark Hollyoake, Found… Read more
https://customerattuned.com/wp-content/uploads/2021/05/Dr-Jeremy-Noad-speaks-to-Doctor-Mark-Holy-OAK.jpeg7201280Dr Mark Hollyoakehttp://customerattuned.com/wp-content/uploads/2022/08/logo-1.svgDr Mark Hollyoake2021-05-18 10:47:142022-06-22 11:59:55A Powerful Exploration of Trust in Sales with Dr Mark Hollyoake
The SAS Global Forum is an event that brings together the most curious minds in analytics and data science.
It is a must for anybody interested in being more insight-led as a busines… Read more
https://customerattuned.com/wp-content/uploads/2021/05/SASGF.jpg10801080Peter Lavershttp://customerattuned.com/wp-content/uploads/2022/08/logo-1.svgPeter Lavers2021-05-13 14:21:182023-06-21 09:08:16SAS Global Forum
What is your Customer Relationship Purpose? How many of us have actually taken the time to ask ourselves this question and then tried to answer it? And having thought it through, ha… Read more
https://customerattuned.com/wp-content/uploads/2021/03/Customer-Purpose.png12602240Dr Mark Hollyoakehttp://customerattuned.com/wp-content/uploads/2022/08/logo-1.svgDr Mark Hollyoake2021-03-18 09:36:382022-06-22 12:47:28What is your Customer Relationship Purpose? B2B Trust Series Part 1
As an independent customer experience expert on the SAS Collaborators Programme, I’m delighted to have my new blog “Why treating customers fairly should be a top pr… Read more
https://customerattuned.com/wp-content/uploads/2021/02/Compassion-graph.jpg7761302Peter Lavershttp://customerattuned.com/wp-content/uploads/2022/08/logo-1.svgPeter Lavers2021-02-03 17:10:452023-06-21 09:08:46Why treating customers fairly should be a top priority
We’re happy to report that our founding director Peter Lavers has been voted by the readers of the UK’s Customer Experience (CX) Magazine as one of the top 50 CX Profes… Read more
https://customerattuned.com/wp-content/uploads/2021/02/CX-Stars-Badge.png7201280Ellie Lukhttp://customerattuned.com/wp-content/uploads/2022/08/logo-1.svgEllie Luk2021-02-02 12:31:312022-06-23 12:09:34Peter Lavers Voted as top CX Professional
Trust is a key dynamic in business to business (B2B) relationship success. It is often quoted and referenced, yet little understood.
It has taken me over five years of academic doc… Read more
https://customerattuned.com/wp-content/uploads/2020/07/TrustDNA-model_2020.jpg10061004Dr Mark Hollyoakehttp://customerattuned.com/wp-content/uploads/2022/08/logo-1.svgDr Mark Hollyoake2020-07-01 12:34:492022-06-22 12:47:29Unpacking the B2B Trust DNA™ Model