Thoughts from Dimension Data’s CX Benchmarking Report Roundtable

This January, top industry leaders joined together to discuss Dimension Data’s recent 2019 Customer Experience Benchmarking Report. As a recognised CX influencer, I was chosen to be part of this roundtable event to share insights, thoughts and ideas on the crucial findings this report highlights.

Dimension Data have now released a video documenting the event, which features myself and other delegates reporting on the day:

To discover my top 3 finding from the Dimension Data 2019 Customer Experience Benchmarking report, read my recent article here.