This January, top industry leaders joined together to discuss Dimension Data’s recent 2019 Customer Experience Benchmarking Report. As a recognised CX influencer, I was chosen to be part of this roundtable event to share insights, thoughts and ideas on the crucial findings this report highlights.
Dimension Data have now released a video documenting the event, which features myself and other delegates reporting on the day:
To discover my top 3 finding from the Dimension Data 2019 Customer Experience Benchmarking report, read my recent article here.
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