Thoughts from Dimension Data’s CX Benchmarking Report Roundtable
This January, top industry leaders joined together to discuss Dimension Data’s recent 2019 Customer Experience Benchmarking Report. As a recognised CX influencer, I was chosen to be part of this roundtable event to share insights, thoughts and ideas on the crucial findings this report highlights.
Dimension Data have now released a video documenting the event, which features myself and other delegates reporting on the day:
To discover my top 3 finding from the Dimension Data 2019 Customer Experience Benchmarking report, read my recent article here.
Peter is an expert in relationship marketing and customer experience management. He is a Director of Customer Attuned, helping clients to develop new and innovative ways to find, engage and satisfy customers.
Latest posts by Peter Lavers (see all)
- Joined up Voice of Customer and Staff Studies - November 18, 2020
- Risk to reward: Risk assessment for competitive advantage - September 29, 2020
- Adapting to New Normal Customer Behaviour Panel Discussion Summary - July 23, 2020
