Customer Management and Competency Frameworks

There can’t be an effective Customer Strategy without a deep understanding of Customer Management and Competency Frameworks.

Your reliance on the knowledge, skill and capability of people to deliver the right solutions to your clients is paramount to achieving customer satisfaction, growth and retention.

But where to start? What capabilities do you need in your people to ensure business success?

Many businesses have a ‘gut feel’ for where the gaps in their Customer Management capabilities are and invest in recruiting or developing their teams accordingly. But for some, if this is the only approach taken, it can lead to a scattergun approach to development with a lack of focus on developing the capabilities that are actually required to support and deliver the customer strategy.

Build Competency Frameworks around your people development

Through our consultancy, we help you consider:

•    What Customer Management capabilities you need to achieve a customer centric approach
•    How capabilities are differentiated across customer-facing teams and departments to remain effective
•    How to match these differentiated competencies and customer management capabilities to appropriate roles across your business
•    How to align the capability framework with training needs

Customer Management requires a customer relationship strategy

   

At Customer Attuned, we are experienced at helping businesses to build a Customer Management capability infrastructure to develop skills and competencies. If you want to move from a scattergun to a targeted approach, have a no-obligation chat with our team to explore how we might be able to help.

You are here:

1
2
3
4
5
6
Customer Attuned's Customer Centricity Loop, demonstrating the connectivity between Customer Strategy and Organisational Performance
1

Customer Management

2

Sales & Account Management

3

Trust Evaluation & Development

4

Embedded Trust

5

Business Capabilities

6

Training & Development

Customer Strategy

We help you redefine your Customer Management, through developing and implementing a focused strategy, and overseeing the changes to people, processes and technologies.

Find Out More

Email Us

Latest Updates

Take stock of business performance

How often do you take stock of your business and its performance?

How often do you take stock of your business and its performance?   I was prompted to write this after responding to a LinkedIn survey by my colleague…
Read more

Alan Thompson Joins Ecclesiastical Podcast to talk about Broker Differentiation

Customer Attuned Director, Alan Thompson, was recently invited to take part in a podcast with Chris Withers, Broker Distribution Director at Ecclesiastical…
Read more
Featured Video Play Icon

How do companies measure investment in training?

How do companies measure investment in training? In this episode, Sales and Capability Training Experts, Alan Thompson and David Brown, hold an interesting…
Read more
Featured Video Play Icon

Customer Centricity Corner with Peter Lavers – What is Customer Centric Account Management?

What is Customer Centric Account Management? The subject today is “Customer Centric Account Management”, and I’m delighted to introduce two guests,…
Read more