When 80% of your business is reliant on 20% of your customers then managing them effectively comes into sharp focus. This focuses on bringing you leading edge thinking on KAM in a way you can easily apply and gain competitive advantage within this crucial area.
This KAM programme helps organisations to improve their Key Account Management. Developed through our work with over 60 B2B companies, and combined with leading research into customer management, it is designed to provide you with the skills and tools you need to change static or unprofitable relationships into ones that engender growth and profit.
What’s in it for you:
- Bespoke for your organisation & sector
- Proven to generate tangible ROI (15:1 ~ 7:1)
- Provides competitive advantage through new thinking with pragmatic application.
- Categorised into modular form – you enter the programme based on the capability and competency of your organisation.
What’s Different:
- Relationship caretakers to relationship developers
- Tackle the processes, procedures and ways of working
- Customer Management behaviours that move the account team from ‘it’s all about the relationship’ to the wider relationship, competency and organisation.
- Development as an organisation (our ability to develop and deliver KAM centric CM)
- Development as an account team (our ability to develop KAM relationships to deliver mutual gain)
Read More about how we can help you with KAM:
We have developed a programme architecture that allows us to shape and co-create based on your needs and current KAM approach.
Here’s a taster from previous programmes
1. What can I expect to cover?
1.1. Establishing our Development Start point: Stage 1 of the CA KAM Programme
‘What is your customer relationship positioning at the moment’?
1.2. Capability development as an organisation (our ability to develop and deliver KAM centric CM)
2. Starting our Development
2.1. Standing in the shoes of your customers CEO; “DRIVING CUSTOMER UNDERSTANDING AND INSIGHT”
2.2. Driving insight into value: “So what, do we do with the insight and understanding”?
2.3. Our Role: Defining the role of the key customer lead
2.4. Who, When and How; ‘Decision web, Stakeholders and contact strategy’
2.5. What triggers the development of the relationship?
3. Review, re-calibrate and re-orientate.
KAM BOOTCAMP
This KAM Boot Camp is designed to introduce best practice customer management to you and your organisation and embed it as the basics for the way in which you will manage your customers.
KEY ACCOUNT MANAGEMENT
RELATED READING
CHOOSE A SERVICE
Our Services help you maximise value, optimise satisfaction and minimise account attrition:
Buying or investing is easy when you can see the tangible assets, but how do you measure sales and marketing effectiveness.
Pinpoint your business capabilities that unlock the opportunities for value growth.
Start your CRM Project with the strategy not the technology.
Uncover where the financial value really sits in your customer base.
Build a hard-nosed business case for customer strategy-driven investments.
Key Account Management
Improve static or unprofitable relationships into ones that engender growth and profit.
Define what customer profitability means and develop analysis and modelling tools to enable customer profitability.
Unfilter poor specifications, unclear requirements, bad data, or poor stakeholder engagement and avoid expensive mistakes.
This tool focuses on three core areas of distributor management, selecting the right partner, managing the right partner, developing or transitioning a partner.
Maximise value, optimise customer loyalty, minimise customer loss and develop your sales resources.
Independent quantified assessment of functionality gaps exist and what damage they are causing to your business.
Good Customer information is the life blood of all organisations and critical to competitive advantage – apply the RAFT technique to analyse cost benefits and fit-for-purpose.
New European data protection regulations (GDPR) take effect in 2018. Whilst compelling most data driven organisations to tighten up their processes and activities, used correctly, they also provide new opportunities for businesses.
